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Airport Service

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Focusing on customers and their new ways of travelling

Air France is continually adapting to its customers' expectations by offering a range of constantly changing products and services. It offers an ever wider choice as part of its personal and attentive customer relations, while strategically moving towards the high-end of the market to position itself at the top level.

The Airline also continues to surprise travellers thanks to its innovative services, on the ground as well as in flight. There are an increasing number of Internet and mobile phone services: e-services, boarding pass on mobile telephone, biometric border passage, … There is an increasing array of remote services encouraging mobility.

A large number of initiatives are implemented in order to facilitate and improve the customers' airport experience (new boarding satellite, opening of new business lounges, commissioning of new connection circuits,…)

Customer satisfaction and operational efficiency lie at the heart of our Airport Service activities.

Activities and professions

The Airport Service activities aim to give exemplary and attentive service quality in the reception and support of customers throughout their journey within the airport.  

They also include undertaking aeroplane stopover operations, with a constant view to safety and punctuality.

The airport service covers a huge variety of professions, including: Customer Service Officer, Operational Training Supervisor, Plane Zone Technician, Support Coordination Technician,etc.  

Focus métier