Ground handler

As a customer service agent, you are the first contact passengers have with the Air France brand. Your role consists in winning over passengers and earning their loyalty during their airport experience. Every time a passenger experiences an Air France service, it is an opportunity to see the brand's promise in action: you embody Air France at the airport.

In keeping with business procedures and the safety and security rules, you will perform all commercial and operational customer handling operations. To facilitate their airport experience, you will provide friendly advice and assist passengers according to their needs and profiles, always mindful of adapting to the operational situation at hand.

As an ambassador for the brand, you will convey the Air France image: High Quality and Pleasure must be key elements of every passenger journey with our airline.