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AF342 on 17 September

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Air France takes note of the problems described by the customer encountered following the flight AF342 on 17 September 2015 from Paris to Montreal and reassures  that we take such reports seriously.

Air France operates more than 1500 flights per day and reports of bed bugs onboard are extremely rare as Air France carries out carries disinsection in its fleet (cabin and hold) every 45 days. Whenever any report of bed bugs is received, we launch a thorough investigation and, if appropriate, remove the aircraft from service and use specialist teams to apply the treatment recommended by the constructor.  This treatment is compliant with the WHO (World Health Organization).