Thursday 14 June 2012
Air France-KLM has won the Innovation Prize in the Customer Service category, awarded by the Echo Touristique*, for its exclusive "AF Connect" service. A real competitive asset, the "AF Connect" service enables all customers to be informed throughout their trip of any flight cancellations, delays, change of boarding gate or, after take-off, delayed baggage delivery.
Totally free of charge, this service is available in 10 languages: French, English, German, Italian, Spanish, Dutch, Brazilian Portuguese, Romanian, Simplfied and Traditional Chinese, and will soon be available in Russian, Korean and Japanese.
To benefit from this service, customers just need to provide contact details when they book their flight (e-mail, mobile phone number etc). As from 7 days before departure, they will be informed of any changes affecting their trip and other arrangements will be made. Launched one year ago, this service has been highly praised by customers and over 7 million messages have already been sent.
* The innovation prize in the Customer Service category rewards the best actions taken during the year in terms of customer assistance and/or follow-up, CRM, loyalty programs, improving customer experience etc. www.lechotouristique.com/trophees-innovation
Find out more about AF Connect
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