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Air France top for on-time performance

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Monday 30 January 2012

On-time performance is an essential factor in assessing service quality. In 2011, Air France was again among the leading major European airlines for on-time performance.

Air France sur le podium de la ponctualité

Air France’s operational performance reflects the company’s ability to adapt rapidly to a more constrained environment, even if airline operations were subject to less disruption in 2011 than in 2010 (especially weather conditions).

The result was a significant improvement in the airline’s on-time performance, which this year recorded the second best performance level, in flight punctuality and successful connections.

  • 83.5% departed on time or within 15 minutes of scheduled departure;
  • 84.0% arrived on time or within 15 minutes of scheduled arrival.

Air France has renewed its ambitious operational performance objectives for 2012 to benefit customers and be their preferred airline for service quality and the ability to manage disruptions.

 

 

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