Friday 5 July 2013
On the weekend of 5, 6 and 7 July 2013, Air France is preparing to welcome close to 500,000 custom-ers at its Parisian hubs of Paris-Charles de Gaulle and Paris-Orly. The Company is increasing the num-ber of staff available to accompany and assist passengers during this busy school summer holiday period.
At Paris-Charles de Gaulle, Air France customers benefit from quick and easy connecting channels in modern buildings.
All the Company’s international flights are grouped together in terminal 2E1.Terminal 2F is exclusively dedicated to European (Schengen)2 flights operated by Air France and its SkyTeam alliance partner airlines. Regional flights operate from terminal 2G. By grouping together Air France operations to the east of the airport, connecting circuits have been made shorter and simpler, allowing customers to save up to 10 minutes when connecting between two flights.
A new walkway inaugurated in February 2012 connects terminals 2E and 2F, ensuring customers with a connection in pier K do not have to pass through security. As a result, over 85% of travellers arriving from a Schengen country no longer have to pass through security before their onward flight, making for easier and smoother connections. Similarly, a train connecting terminal 2E to the boarding piers L and M facilitates airside connections between the terminals.
Connections between terminal 2G and the other terminals are also easier. Frequent shuttles connect this terminal to all the boarding piers. As a result, all connections between an international flight and terminal 2G are airside, offering passengers a simplified, more direct circuit.
(1) except for flights to Caracas, Bogota, Havana, Saint Martin, Cairo, Dubai, Washington 10:35, Bangkok and Osaka, with check-in at terminal 2F (during summer 2013)
(2) from the following countries: Germany, Austria, Belgium, Denmark, Spain, Estonia, Finland, France, Greece, Hungary, Iceland, Italy, Latvia, Lithuania, Luxembourg, Malta, Norway, Netherlands, Poland, Portugal, Slovakia, Slovenia, Sweden, Switzerland and Czech Republic
Since October 2012, the reconfiguration of terminal 2F has simplified check-in and customer channels. A single security checkpoint has simplified procedures at the airport.
Moreover, check-in capacity at terminal 2E is being gradually increased. An area dedicated to welcom-ing customers travelling as part of a group has been available since June.
In all the boarding lounges, customers benefit from games zones, a variety of shops and smoking areas. They can also take a look around a museum in pier M.
Air France welcomes its Business customers into the largest lounge in its network, situated in the new boarding satellite Pier M at terminal 2E. Designed by Noé Duchaufour-Lawrance, this new lounge area spanning over 3,000 sq. m and totally dedicated to well-being offers passengers the possibility to make the most of their free time before their flight or during their transit. In this haven of peace, a hot meal service complements the cold snacks and drinks already available at all Air France lounges. A Clarins beauty and massage centre with shower cubicles invite passengers to relax before their flight while customers have access to wi-fi, tablets and computers if they wish to work undisturbed
With the school summer vacation just beginning, more than 5,000 Air France staff are on hand to wel-come and inform customers at Air France stations worldwide.
Air France staff will notably be accompanying unaccompanied children, reduced-mobility passengers and families who request assistance when they book their trip, to help with boarding and disembarka-tion.
At Paris-Charles de Gaulle, a “UM” (Unaccompanied Minors) lounge welcomes children with connec-tions and offers many different types of entertainment, such as video games, magazines and toys. Everything has been thought out so that children with connecting flights are welcomed in a fun and reassuring atmosphere. Every year, 350,000 unaccompanied children travel on Air France flights. They are taken care of throughout their trip by attentive ground staff and cabin crew.
Furthermore, to make things easier for customers speaking neither French nor English, multilingual staff speaking Arabic, Cantonese, Korean, Spanish, Hindi, Mandarin, Portuguese and Tamil provide assis-tance with check-in formalities and connections.
To ensure fast and smooth channels at the airport, customers are invited to go to the website www.airfrance.fr before their departure, or its mobile version (http://mobile.airfrance.com) where they can:
- check in and choose their seat,
- print their boarding pass from 30 hours before departure and up to the latest check-in time or receive it directly by email or text message on their smartphone,
- check information concerning the preparation of their trip, including those relating to baggage, latest check-in times and formalities.
- find out about Parafe, the automatic priority lane at passport control which takes less than a minute.
This automatic control works with a recent biometric passport or when customers have enrolled before-hand with the Border Police (www.parafe.gouv.fr).
At the airport, customers can print their baggage tag themselves at the self-service kiosk and benefit from the "express channels".
- Air France expects close to 360,000 customers this weekend at Paris-Charles de Gaulle
- 715 daily flights on average
- Up to 10 minutes time saved between two flights for connecting passengers
- Close to 100,000 unaccompanied children travel from Paris-Charles de Gaulle every year
Air France and KLM serve 243 destinations in 103 countries.
Discover all the latest Air France news in real time wherever you are on the free iPhone application on the corporate website and on smartphones at http://mobile-corporate.airfrance.com/en
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