Tuesday 30 March 2010
At airfrance.com, wherever their booking was made, customers can now access their reservation details, modify their personal data, change their itinerary and consult useful information for their trip.
In the “Your reservations” section on the website’s homepage, customers can log on easily and access all useful information, services and options enabling them to organize their trip as they wish.
This section is divided into four separate categories:
By clicking on the “Your trip” section, customers can access their reservation details and can consult, finalize or change it.
Whatever the fare conditions linked to their ticket, customers can change or enter:
By clicking on the “Flight information” section, customers can change the date and time of their flight, their itinerary and their class of transport, if the fare conditions permit.
“This service offers customers the possibility of making their own changes to their reservation and corresponds to the new trends observed in customer behaviour”, stated Christian Boireau, EVP French Sales Air France KLM.