During the winter season (26/10/2008 – 29/03/2009), Air France will operate 24 weekly frequencies between Paris-Charles de Gaulle and India, while KLM will operate 18 weekly frequencies between Amsterdam and India.  

Air France e-services: autonomy, simplicity, efficiency

Air France is constantly developing its e-services to simplify travel for customers.

Choose your seat and print your boarding card from home or the office before the airport rush.  This is possible in just a few clicks on www.airfrance.in between 30 hours and the latest check-in time.

At the airport, passengers who have not printed their boarding cards beforehand can also pick them up at the e-service counter and drop off their baggage.
The waiting time is twice or three times shorter than at the standard check-in desk. Bombay, Delhi, Bangalore and Chennai all have e-service counters.

Extra baggage allowances at a special rate is also very easy and more advantageous on www.airfrance.in.

The use of e-services is constantly growing throughout the Air France network.
On international markets, over 350,000 passengers check in every month on airfrance.com.
However, it is always possible to check in at the airport on the day of departure.  At each stage of check-in at the airport, Air France agents are available to offer advice and assistance to passengers.
 
Ever more e-services

Air France is constantly developing new e-services. For example, Air France and KLM are currently testing the electronic boarding card on cell phones on the Paris-Amsterdam route.  This enables customers to go straight to the aircraft with no other document than their ID. Air France provides e-services for speed, simplicity and autonomy at each stage of your trip. 

Saphir, a free service for passengers with special needs

Saphir is Air France’s international brand for all the services it offers to passengers with reduced mobility or special needs, from reservations to arrival at their destination.

Passengers benefit from specialized services from their flight booking to their arrival:

• welcome and assistance at the airport;
• free transportation of a seeing eye dog; 

In Europe, these above two services have been the responsibility of the airport authorities since  26 July 2008 (European regulation no. 1107/2006).

• free carriage of the disabled person’s seeing eye dog;  Wheelchair service
• Preboarding wherever possible ;
• personalized greeting by the flight crew, assistance throughout the flight and meeting on arrival.

Passengers with special needs or reduced mobility therefore enjoy greater autonomy and more comfort, while travelling in total safety.

Saphir services from India are accessible and free of charge.  The agents in the Indian Saphir call center speak both English and Hindi.

Bookings can be made by contacting the Indian Saphir call center toll free on the dedicated phone line 1-800-180-0066.

During the IATA year 2007-2008, some 330,000 passengers with special needs travelled on the Air France network.  

A range of products and services for children travelling alone or accompanied 

For our younger passengers, Air France designed in 1993 an extensive range of free, personalized ground and in-flight services called Planète Bleue, available to children up to the age of 12. On departure from India, as is the case for all international flights, children can travel alone as from 5 years old.

• For those from 5 to 11, a free service called «UM» (Unaccompanied Minors) takes care of the unaccompanied child throughout his or her trip.
• Young people from 12 to 18 may also travel as UMs at their parents’ request. The service is payable: from €30 to €90 depending on the route.  Among other things, Air France offers video films, games and gift packs on all of its long-haul flights.

For further information on Planète Bleue services and bookings, simply log on to the website http://www.airfrance.in or call the Air France reservations number in India at:

1-800-1800033 (MTNL/BSNL routes) or (0124) 2720272 (other routes) free of charge. 

The use of a particular type of aircraft to one destination can change according to the Company’s winter or summer schedule. 

Flight safety is the number one priority 

Flight safety is the number one priority for Air France. This requirement reflects the very strict maintenance policy of our aircraft, ongoing and demanding training for crews, and operating standards of a very high level.  At each stage of the flight, the Air France safety policy is primarily based on the competence, commitment and attention of all the staff both on the ground and in flight.  Certified by its national authority, Air France has also obtained IOSA certification.  These IATA operating safety audits cover some 900 check points, and are valid for two years.  Air France and KLM share the same safety requirements. 

An environmentally-friendly fleet  

Today the average age of the Air France long-haul fleet is 7 years, which makes it one of the youngest fleets worldwide.  Renewing the fleet so as to always operate the most efficient aircraft is Air France’s main lever to reduce the impact of its activity on the environment. Thanks to the ongoing policy of fleet upgrading and investment, Air France has reduced its fuel consumption and CO2 emissions by 12% in the last seven years.  Further progress is expected with the arrival of new-generation aircraft including the Airbus A380.  While in 2006 the average fuel consumption per passenger was 3.95 litres per 100 km, this figure will be reduced to 3.7 litres in 2012.