► Greater autonomy and flexibility for customers

On the ground, where customers have particularly high expectations in short and medium-haul services, the development of new technologies enables Air France to constantly add to its e-services. These are highly appreciated by a clientele that seeks greater autonomy, simplicity and flexibility.

► More staff available to help

The development of  e-services frees up ground staff from more technical  tasks, making them even more available to deal with customer problems and to personalize the customer relationship, providing added attention to passengers with special needs or unaccompanied children.