Services

Technology at the service of customers


Accessing your boarding card on your mobile phone gives you more time at the airport

A major innovation : in a few weeks, Air France will be offering passengers travelling between Paris and Amsterdam, without a connection, their boarding card on their mobile phone.

With their cell phone, customers can log on to the website mobile.airfrance.com, choose their seat (aisle or window) and receive a text or multimedia message or even an email depending on the type of phone, after they have checked in. The message received contains a barcode and all the written information displayed on a conventional boarding card.

Together with the e-ticket, the boarding card on a mobile phone is yet another example of the “paperless” ticket objective at the airport.

Stay in touch with the rest of the world during the flight

Another world first: Since December 2007, Air France has been testing the use of mobile phones onboard for a sixth month period on an Airbus A318 operating between Europe and North Africa, where passengers are able to use their mobile phones. Passengers can use their phones for calls, sending text messages and data.

Baggage tracking thanks to the RFID microchip

Among the new technological innovations, RFID (Radio Frequency Identification) microchips are also being used by Air France to track passengers’ baggage.

Air France is trying out the RFID microchip integrated into baggage tags on flights between Paris-Charles de Gaulle and Amsterdam enabling baggage to be traced in real time. On arrival passengers know precisely when and where their bags will be delivered.