Customers
To maintain and enhance the loyalty of its customers in an ever more competitive environment, Air France‑KLM needs to show outstanding responsibility in its customer relations.
Its priorities include: guaranteeing safe journeys for the 71.4 million passengers carried in 2009 on the Group’s extensive network, while providing the expected service levels at all stages of the journey. Air France-KLM has made a public commitment to offer all its customers a high quality service.
By offering a wide range of personalized solutions, from the simplest to the most exclusive, it provides passengers with a tailored service, regardless their budget, taste, culture or language.
Providing sustainable services, while involving its customers, demonstrates the responsible conduct of Air France-KLM in carrying out its business.
Our responsibilities towards our customers are mainly to:
- ensuring safe and secure mode of transportation
- providing reliable, relevant and transparent information
- respecting customers’ privacy
- listening to our customers
- offering innovative services, in line with our commitments as a responsible company
