Air France Industries KLM Engineering & Maintenance (AFI-KLM E&M) is always attentive to the needs of its engineering customers: i.e. airlines around the world on Maintenance, Repair, Overhaul market. As part of the Integrated Management System (IMS), Customer Support Managers formally and regularly survey customers to monitor expectations and measure satisfaction.
Therefore AFI-KLM E&M can improve its responsiveness and quality of service. This, for example, is why AFI-KLM E&M launched an ambitious project at Roissy‑Charles de Gaulle Airport to restructure engine maintenance yards, improving relations by updating the customer throughout the maintenance schedule (fluid information, clarifying reciprocal commitments, etc.).
The project has cut lead-times for engine repairs by an average of 5 %, therefore better meeting the needs of customers.
In addition to this, Air France Industries’ Single Global Certification (including the eight international reference standards), is a distinctive asset that builds confidence among maintenance customers and other stakeholders.