The central link of the service chain
The 14,184 flight attendants that make up the Air France cabin crews are the guarantors, every day, of the service quality the airline is committed to offering its customers.
On board the aircraft, the flight attendants, who embody the values of Air France in the eyes of the passenger, attend to every detail that can make the trip a moment of real pleasure, making the passenger their central priority.
A dual assignment: safety and in-flight service
In addition to their commercial tasks, cabin crews, placed under the authority of the flight captain, are also responsible for safety on board.
A purser (or chief purser assisted by one or more pursers, on long-haul aircraft) supervises all of the cabin crew on a given flight.
True to its tradition of being open to other cultures, Air France has certain routes to which it has assigned flight attendants fully familiar with the customs and specificities of the clientele. Japanese cabin crew members are assigned to flights between France and Japan, for example, and Brazilian crews to those between France and Brazil.
Regular training to keep up skills
Air France has set up a demanding system for maintaining and enhancing professional skills, covering not only the commercial aspects but also the technical side of the job.
From the basics of oenology to how to present and serve cheese or the fine art of setting a table, flight attendants regularly attend training courses designed to help them offer the very best in passenger service.
In addition, safety and rescue training courses scheduled regularly every year keep skills honed and knowledge of procedures up to date. Training on simulators, role-play emergency situations and joint exercises with pilots are all part of the curriculum for Air France cabin crews.
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