Air France corporate : Ground staff

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Purchasing

Close to 200 agents in the Purchasing Division, from procurement assistant to manager, deal with the 6,500 Air France suppliers around the world, conducting negotiations in a variety of fields, often related to cross-functional projects.

To find the best match between Air France’s needs and the suppliers’ offer, procurement agents begin their consultations in-house and as early they can, as far upline as possible of the actual decision-making process.

In this way, they can define needs very precisely and optimize solutions, selecting and managing outside suppliers with total transparency.

Communications

In a world of accelerated, globalized exchange, the mission of the Communications Division is to showcase the activities, strategy and brand image of Air France with an eye to coherence and consistency.

A listed company since 1999, Air France must formulate a position on the slightest event that touches it in any way, even distantly, and must respect legal obligations.

Economy Finance

The company’s capacity to react and make decisions quickly and to maintain financial soundness is dependent on its economics and finance specialists. Thanks to them, Air France is able to adapt continually and hold its own in the competitive world of international air transport.

Their expertise enables the Company to meet certain key objectives: cost control, forward planning, satisfactory financial information and successful investment decisions.

Maintenance

150 of the world’s airlines benefit today from the expertise of Air France Industries, the second-ranking operator in the field of aircraft maintenance.

It is a central objective of Air France to continue to optimize this high-performance production tool.

Airport operations

Once their ticket is booked and before boarding the aircraft, Air France customers are necessarily in contact with the station staff of one of the airline’s 189 destinations in France and abroad. This is where the brand image is forged.

Conscientiousness and professionalism on the part of airport teams have a decisive impact on customer satisfaction and loyalty. Their constant priorities: safety, punctuality and quality.

Legal

Air France is careful to protect its interests while capitalizing on its presence in the markets. The Company’s legal experts are responsible for ensuring that legal risks are minimized, both preventively and in the event of conflict of any kind.

Marketing – Network

The Marketing – Network division defines and, in light of the environment, the market and the airline’s assets, adapts the individual components of the service offered to the customer: destinations, schedules, fares, products and services. The key challenge is to reconcile profitability, safety and maximum customer satisfaction.

Quality

“Make Quality an integral part of the corporate image”: this is Air France’s ambition. Quality is the central strategic vector for the Corporate Project, and is viewed as both a global system and a management tool. The goal: constantly improve performance to the benefit of the customer.

Human resources

In the increasingly global air transport sector, the Human Resources teams are there to support and actively implement the corporate strategy. Closely involved in all projects related to change management, their job is to plan ahead for evolution in Company professions and to enrich the skills of its staff, enhancing their professionalism and efficiency.

Information systems

Because they are the foundation for operational performance, customer relations and improved productivity, IT is a central component of Air France strategy. 2,000 professionals work to ensure efficient processing and sharing of information so as to fulfil customer needs ever better.