At Paris-Charles de Gaulle, Air France operates the most powerful hub in Europe in terms of connections and offers over 18,000 connecting opportunities between long-haul and medium-haul flights, and vice-versa, in less than two hours.
At Paris-Charles de Gaulle, Air France’s flight schedule is organized around 6 timespans, i.e. six waves of arrivals and departures, spread out over the day to give rise to a maximum number of connections in the shortest possible time.
Contrary to other European hubs, Paris-Charles de Gaulle has strong development potential. One of the major assets of this hub is that it has room for growth and can expand to anticipate future changes. In 2012, terminal 2 at Paris-Charles de Gaulle is equipped with a new satellite, offering additional 16 parking stands.
A “hubway” is 12 daily flights leaving at regular intervals, linking the two hubs at Paris-Charles de Gaulle and Amsterdam-Schiphol.
In this way, the Air France and KLM network offers 232 destinations. The Air France and KLM networks are complementary to efficiently link Europe to the rest of the world. The number of joint Air France and KLM destinations is limited: 70% of long-haul routes and 60% of medium-haul routes are served only by one or the other airline.
Air France also draws customers with air/rail connections thanks to the location of the Paris-Charles de Gaulle Airport station in its hub. This station is served by the high-speed TGV service to Brussels as well as the urban express network (RER).A partnership has been signed between Air France and SNCF (French railways) enabling both companies to offer direct air/rail connections between Paris-CDG and the following cities: Angers, Le Mans, Strasbourg, Lille Europe, Lyon-Part-Dieu, Nantes, Poitiers, Tours-Saint-Pierre-des-Corps.
According to a study* conducted among 816 passengers, foreign travellers are satisfied with the welcome reserved for them in France and especially the services offered at Paris airports. This study dispels certain myths about the Paris airports.
91% overall satisfaction at Paris-Charles de Gaulle
Several different aspects came to the attention of passengers in a positive way at the airport: the speed of check-in (89%) and access to the boarding lounges (91%), the cleanliness (94%), safety (96%) and the atmosphere (95%) in the various areas are all appreciated by passengers.
9 out of 10 passengers are satisfied with airport services.
A more favourable image of the airport after their trip
77% of all travellers reported having a better impression of the airport after their stay than before their departure. (A gain of 21 points in positive views for all passengers: 56% satisfaction before trip compared with 77% afterwards).
'Primary' travellers are those who return from their trip with a more favourable opinion (gain of 26 points in positive views: 55% were satisfied before their trip compared with 81% afterwards).
An investment of 580 million euros
This survey was carried out at a time when considerable investments and transformations were taking place to make Paris-Charles de Gaulle airport travellers’ preferred hub.
New infrastructures have been created: opened in June, boarding pier M at terminal 2E accommodates the largest lounge in the Air France network. Representing an investment of 580 million euros for Aéroports de Paris, boarding pier M is dedicated to long-haul flights and can handle up to 7.8 million passengers.
Ultimately, the Paris-Charles de Gaulle hub will be able to handle close to 42 million passengers per year.
This new configuration gives Aéroports de Paris the opportunity to reorganize its installations for the benefit of all airlines.
These new infrastructures allow Air France to group its operations to the East of the hub, in terminals 2E, 2F and 2G.
Air France has taken advantage of this new environment to rethink certain jobs to make them more customer-oriented. For instance, to assist passengers who do not speak English or French, Air France has set up a team of multilingual agents speaking Mandarin Chinese, Cantonese, Japanese, Korean, Tamil, Hindi, Spanish, Portuguese and literary Arabic.
Their understanding of the language and culture facilitate their exchanges with these populations, helping them to establish a more spontaneous contact.
The complete survey “France viewed by foreign travellers – and what if the airport left a good impression?” at www.csa.eu and on the Paris Dauphine blog: blog212.dauphine.fr.
*The survey was conducted with 816 people from the UK, U.S.A, Brazil, China, India and Russia at Paris-Charles de Gaulle airport in April/May. The questionnaire aims to find out what people think about their stay in France and their experience at Paris-Charles de Gaulle airport.