On-time performance

On-time performance is an important, objective factor in assessing service quality.

In 2011, Air France was again among the leading major European airlines for on-time performance.

With less disturbances to airline operations than in 2010 (air traffic control, weather conditions) Air France’s operational performance reflects the company’s rapid adaptation to a more constrained environment.

The result was a significant improvement in on-time performance, which recorded the second best performance level for flight punctuality and successful connections.

For all Air France flights in 2011:

• 83.5% departed on time or within 15 minutes of scheduled departure;
• 84.0% arrived on time or within 15 minutes of scheduled arrival.

Air France has renewed its ambitious operational performance objectives for 2012 to benefit customers and be their preferred airline for service quality and the ability to manage disruptions.

Punctuality: number of flights which left/arrived on time or within 15 minutes
Regularity: number of flights operated compared with the number of flights forecast at D-3