Air France’s mobile website

In June 2006, Air France started offering its customers a mobile version of its website. Gradually, Air France gave them the opportunity to check in and then receive their boarding pass directly on their phone. The fully electronic trip convinced more and more customers. Today, Air France is launching a complete mobile website with the aim to become the benchmark on this market.

http://mobile.airfrance.com is accessible from any mobile phone equipped with an internet connection. In addition to the mobile website, Air France also offers free mobile applications dedicated to iPhone, Android and Blackberry users, with quick and easy access to information from the mobile website.

What can I do with my smartphone?

Purchase a ticket

Whether it’s to make a last minute purchase, to plan ahead for a trip or take advantage of the latest special offer, you can make a reservation or purchase a ticket in just a few minutes on all types of smartphone.

Booking and payment, by credit card only, is completely safe.

Check in and receive my boarding pass

Since 2006, customers can check in directly on the mobile website and, since 2010, can choose a seat on every flight on the Air France and KLM networks and for connecting flights operated by both airlines.

For some medium and long-haul flights* on departure from Europe, customers can then receive their boarding pass directly on their mobile phone as an SMS, MMS or e-mail from 30 hours before the latest check-in time. This free service is available on all types of mobile phone and provides significant time savings. The iPhone application also means customers can store a boarding pass and have direct access at any time, even when they are not connected.

At the airport, customers show their boarding pass on their mobile phone to:

• check in any baggage at the baggage drop-off counter,
• go through the security checkpoint,
• access the lounges for those allowed,
• board at the gate, with optical reading of the bar code,
• board the aircraft, by presenting the screen of their phone to the crew.

This service is available for the passenger as well as for a maximum of 9 accompanying passengers. Each passenger must receive their boarding pass on their own mobile phone, with just one boarding pass per phone.

Each customer may also, if desired, purchase an additional option (seat plus, excess baggage fee). If payment is required, it can be made by credit card in a secure environment.

*Flights from Europe, Israel and North Africa and some long-haul flights in Europe.

Manage my bookings

Air France is the first airline to offer reservation changes via mobile internet.

The mobile website enables you to manage your reservations throughout your trip. By entering your reservation number, ticket number or Flying Blue membership number, you can decide on your mobile phone to take a flight earlier or later, cancel your check-in, re-check in and change your reservation. This change of reservation is free or a sum may be charged, depending on the terms of the fare originally paid.

The mobile website also enables passengers to be refunded depending on the fare conditions.

The Air France mobile website is available in English, French, Spanish, Italian, German and Brazilian Portuguese.

Information in real time

At mobile.airfrance.com, it is also possible to consult Air France flight schedules and obtain constantly updated real time flight information.

An answer to each question

The mobile site provides access to a large number of questions and answers dealing with various Air France products and services. This interactive questions sections (FAQ) enables customers to ask questions in a dedicated section. The system will analyze a database of 600 questions. An answer or a list of answers will then be offered, in line with the request.

Flying Blue at your fingertips

The mobile website enables customers to check their Flying Blue Miles statement and the details of their latest transactions. It is also possible to become a member of

AIR FRANCE KLM’s frequent flyer programme Flying Blue in just a few minutes and join its 18 million members.

The latest technologies at our customers’ service

The mobile website is accessible from any mobile phone with an internet connection, regardless of the manufacturer, the navigation system or the operator.

Featuring all the latest ergonomic features of mobile technology, mobile.airfrance.com facilitates navigation for customers, despite the small size of the screen. The display takes into account the specificities of each terminal for optimized presentation on each phone, with the emphasis focused on the most advanced phones.

The technology chosen is a website optimized for mobile browsing and developed in HTML language.

With these two new services, Air France Connect and the mobile website, Air France is stamping its mark on the latest market trends.

The use of mobile internet is developing fast. Within the next five years, mobile internet should exceed standard internet and over 40% of the French population will be surfing on the web from a mobile phone, whereas this figure currently stands at less than 15%. Furthermore, two thirds of

Air France’s frequent customers use their mobile phone to go online. Most of them surf the web daily.

• Air France will be placing increased importance on its mobile services and will be meeting its customers’ expectations by introducing specific services on the mobile channel to accompany customers at the airport, including even more personalized services. These services will be intended to guide customers at every stage of their time spent at the airport to facilitate their travel experience.

Air France’s ambition is to gradually expand the functional scope of its mobile website and its iPhone, Blackberry and Android applications, to offer its customers relevant services throughout their trip. Eventually, it will be possible to set specific alerts (based on the preferences and travel patterns of each customer) warning them when boarding is starting or ending for example.

• Moreover, as shown by the applications downloaded by frequent customers, their expectations are based on assistance in their daily lives. For this reason, the type of incident handled by Air France Connect will also be gradually expanded.

Air France intends to rise to the challenge of its relations with customers by communicating with and informing its passengers in an innovative way, using new technologies. Its aim is to be the reference of the airline industry in this field.

Air France’s corporate website available on iPhone

Air France’s corporate website’s iPhone application is for fans of aviation and everyone interested in Air France. Available for free download on the App Store, it offers real-time information on:

• daily news at Air France,
• ‘Close-up’ videos online every weekend: Behind the scenes at Air France, Air France’s La Première cabin, Air France and the great fashion designers etc.
• the latest press releases and press kits: Air France in Africa, Air France’s A380 etc.
• the practical section “Carefree travel”,
• Air France key figures available in just one click, as well as corporate information,
• photos and videos also available on the corporate website: the Air France fleet, the men and women of Air France etc.

This application is bilingual (French-English) and completes the corporate website and its mobile version for smartphones (mobile-corporate.airfrance.com/en).