Aircraft maintenance

Customer Support Managers (CSMs) are responsible for the operational performance of the contracts in the portfolio under their control. The objective is to ensure customer satisfaction and loyalty by establishing a genuine relationship of trust while protecting the company's interests.

CSMs may work in the aircraft, engine or equipment maintenance divisions.

As such, they fully contribute to the development of AF-KLM Engineering & Maintenance's global commercial activity.

They act as the interface between Air France's internal departments and the customer. They listen attentively to customers to identify problems, by setting up performance indicators and implementing and monitoring action plans in the event of any drift.

CSMs monitor and maintain the profitability of their contracts or business, analyses costs and revenues and make concrete proposals to improve margins, or to improve aircraft handling time during maintenance.

They also play a real role in increasing revenue by capturing and being proactive in launching new contracts.

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Engineering Engineers contribute, within the framework of the regulations and within the unit to which they belong, to defining and developing the aircraft/equipment maintenance policy and the technical standard for the fleets of Air France and its customers. 

They are key to achieving the objectives of operational excellence, economic performance, flight safety and continuing airworthiness.

They help to define and maintain an effective maintenance programme, in particular through recommendations for maintenance policies, and propose corrective actions and improvements, taking into account the economic impact.

They interact with multiple internal and external contacts (engineering, planning team, customers, manufacturers, etc.).

Engineering Engineers work on new generation engines, equipment or aircraft.

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Operational Maintenance Method Engineers manage the aircraft work portfolio within the regulatory constraints of quality, safety and defined costs and contribute to maintaining the airworthiness of the fleet.

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Working in one of the engine, aircraft maintenance, equipment or logistics operational divisions, Production Managers coordinate and oversee a team of around 20 employees with a view to ensuring daily compliance with the Quality/Cost/Delivery contract of the production programme.

They ensure collective operational efficiency on the shift, prepare for the next shift by controlling risks related to flight safety and personal safety, and control regulatory compliance.

They lead the team through continuous social dialogue and by developing the skills and performance of individuals and teams in a spirit of empowerment.

As part of the company's transformation challenges, they contribute to and support the change and improvement processes of the production organisation and its competitiveness.

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Operational Support Engineers manage a portfolio of work consistent with regulations on quality, safety and defined costs and contribute to maintaining the airworthiness of the Air France fleet and that of its customers. 

They help to manage projects relating to maintenance scheduling. 

To improve the economic performance of the division, they strike an optimal balance between costs and resources by integrating technical, logistical, industrial and availability constraints in terms of maintenance slots, as well as ensuring that the budgets for the various visits are respected by carrying out critical monitoring.

As part of their various interactions, they are in contact with the aircraft planning and production, the operations control centre (where operational decisions are made) and the programme.

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As part of the process of digitalisation and data enhancement, the Engineering & Maintenance (E&M) Division has launched a programme to analyse the data collected by the aircraft, which will make it possible to improve the fleet's airworthiness and to develop tools to predict breakdowns, which in turn will improve reliability and the availability rate.

This new asset allows the company to reduce operating costs, improve customer service, gain a competitive edge and increase profit margins, thereby contributing to the improved performance of the Division.

Business Data Analysts implement these predictive maintenance projects and the data control tools, monitoring them regularly with the relevant stakeholders. 

They have a close relationship with the "method engineering" departments, for which they are responsible for leading, drafting and updating the procedures in their area of responsibility.

The employee will thus take part in an ambitious project in which the company is a pioneer.

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Within the framework of defined procedures and in compliance with rules and safety, Structural Aviation Mechanics carry out repair or modification operations on metal and composite structural elements or on aircraft components, the aim being to ensure commissioning. They ensure the proper repair of structural elements in compliance with the regulatory framework and safety standards, respecting the level of requirements linked to the demands of the customer.

Structural Aviation Mechanics: 

• inform themselves and carry out structural inspections and identify defects while ensuring flight safety.

• carry out repairs and modifications: welding, functional testing and reassembly.

• draft and approve relevant working documents.

• complete these tasks in a timely and cost-effective manner.

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Within the framework of defined procedures and in compliance with rules and safety, Aircraft Mechanics provide maintenance support to the Air France and KLM fleets and third-party customers, ensuring flight safety, airworthiness and aircraft availability.

Maintenance operations can take place on line (during aircraft operations) or in the hangar (while an aircraft is immobilised). Encompassing curative and preventive maintenance, aircraft maintenance ranges from daily checks to major maintenance.

Aircraft Mechanics: 

• Carry out maintenance operations

• Perform checks, adjustments and repairs on the mechanical and electrical systems of the aircraft (Boeing/Airbus).

• Troubleshoot, according to highly regulated procedures, on the runway or in the hangar, in line with scheduled aircraft rotations and visits.

• Complete these tasks in a timely and cost-effective manner.

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Within the framework of defined procedures and in compliance with rules and safety, the Aviation Mechanics in the equipment workshop carry out basic technical maintenance operations on electromechanical, pneumatic and hydraulic equipment for the Air France-KLM group's fleets or third-party customers, while complying with regulations during the process.

Aviation Equipment Mechanics: 

• inform themselves and perform equipment installation/removal operations while ensuring flight safety.

• carry out equipment inspections and controls.

• intervene according to the procedures and applying the safety instructions specific to their environment.

• complete these tasks in a timely and cost-effective manner.

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IGS Mechanics are in charge of the industrial systems for production, in compliance with prevailing regulations and safety standards.

They conduct maintenance operations (preventive and/or curative) and troubleshooting on industrial systems and various equipment – electrical, electromechanical, electronic, mechanical, hydraulic, pneumatic, and test benches – to ensure their proper functioning. 

IGS Mechanics:

• Analyse the operating condition of the equipment 

• Carry out overhaul and maintenance operations (preventive and/or curative) 

• Complete and validate equipment monitoring files 

• Control the equipment following intervention 

• Complete these tasks in a timely and cost-effective manner.

Senior Technician, Technical Office and Engineering

Senior Engineering Technicians assist the production teams in their daily maintenance operations and actively contribute to maintaining the airworthiness and safety of flights.

In a highly competitive and regulated aeronautical context, they contribute to research on technical solutions and the optimisation of work procedures. The job position involves strong expertise and cross-functional relationships, internally with the production and technical functions and externally with manufacturers and equipment suppliers.

Senior Engineering Technicians:

• contribute to upgrading the maintenance policy Ensure that operations are compliant with prevailing regulations. 

• provide technical support for the production teams and ensure compliance with regulations. May be required to work on all operational activities, including engines, equipment, aircraft, and structure. 

• draw on and update the technical documentation necessary for the performance of production operations. Monitor work and provide feedback. May be required to propose modifications to aircraft parts or systems.

• Complete these tasks in a timely and cost-effective manner.

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Aviation Engine Mechanics contribute to daily maintenance activities in production. They play a part in maintaining airworthiness and flight safety. Within the framework of defined procedures and in compliance with rules and safety, they carry out technical maintenance operations on engines, preparing, executing and reporting on their activity. Aviation Engine Mechanics inform themselves and perform tasks according to production needs while ensuring flight safety. 

Aviation Engine Mechanics:

• Work on engines, removing or replacing them.

• Carry out inspections, adjustments, assessments and tests.

• Complete these tasks in a timely and cost-effective manner.

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