On November 8, 2018, Air France inaugurated its Digital Factory, located at the heart of the company's Head Office at Paris-Charles de Gaulle.
The Digital Factory is a project launched in December 2017 to accelerate innovation projects, and now has 700 sq. m. of office space with tools, methods and expertise to support staff in Air France's digital transformation.
Amel Hammouda, Chief Transformation Officer said: "The Digital Factory contributes to our aim of making Air France simpler, more digital and more innovative. Its mission is twofold: to accelerate projects from all sectors thanks to a pole of rare expertise as well as to foster digital acculturation by offering a place for exchange and sharing which is open to all. We want to develop innovative tools and solutions for our staff to continuously improve our customers' travel experience.”
Digital transformation projects for Air France customers and staff
Since January 2018, 12 projects, covering all Air France divisions and areas of activity, have been delivered. Serving all Air France's sectors, these innovations have improved the customers' travel experience and the company's operational performance, for example with:
- LEA Loop: when flight irregularities occur, all Air France staff, both on the ground and on board, benefit from real-time information via an internal application to provide customers with the best possible support and improve their travel experience in the event of an irregularity.
- Turn Around 360: To improve the on-time performance of the company's flights, 25 operational staff from 5 different professions (pilots, cabin crew, boarding staff, ramp staff and supervisors) tested an application in real time during a simulation of the conditions of a flight departure.
A unique place for all Air France staff
The Digital Factory is a unique space located at the heart of Air France's Head office, with 14 modular structures on two levels; a ground floor dedicated to staff and digital acculturation, as well as a second level dedicated to incubating and accelerating digital projects.
This ephemeral space was entirely designed by the users. A place for the company's digital acculturation, but also a place for sharing and learning, the Digital Factory is open to all the company's staff.