The company
Air France is a leading global player in its three main areas of activity: passenger transport, cargo transport and aircraft maintenance. Air France is a founding member of the SkyTeam global alliance, alongside Korean Air, Aeromexico and Delta. With the North American airline, Air France has also set up a joint venture dedicated to the joint operation of several hundred transatlantic flights every day.
Chief Executive Officer Air France
A graduate of the Mines Paris Tech university, Anne Rigail joined Air Inter in 1991. In 1996, she was appointed head of Air France Customer Services at Paris-Orly.
In 1999, she became Director of Passenger and Baggage Connections at the Paris-Charles de Gaulle hub, and subsequently head of Customer and Baggage Products for Ground Operations.
In 2005, she was appointed head of the Paris-CDG Hub Operations Control Centre then VP Ground Operations at Paris-Charles de Gaulle in 2009.
She joined the Executive Committee in 2013 as EVP In-flight Services, in charge of Cabin Crew.
In 2017 she was appointed EVP Customer. In this capacity, she oversees ground and in-flight products and services, including the design of Air France airport lounges, cabin configuration and modernization, as well as the deployment of onboard connectivity.
Anne Rigail was appointed CEO of Air France on December 12, 2018.
CEO of HOP!
Graduated from Ecole Polytechnique, Ecole Nationale de la Statistique et de l'Administration économique (ENSAE) and Institut d'Etudes Politiques de Paris. Between 1992 and 2000 and after 2004 Pierre-Olivier Bandet has held various management positions at Air France, notably at the Marketing and Network, Crew Rostering and Cargo divisions. He also worked for the Boston Consulting Group (BCG), from 2000 to 2004. Since 2013 he has been Executive Vice President Corporate Secretary and Air France Chairman's Office, successively for Alexandre de Juniac then for Frédéric Gagey. He has been named EVP Fleet and Scheduling and since July 1st, 2019 he is named CEO of HOP.
COO-EVP operations and cargo
Alain Bernard is a graduate of the Ecole Centrale de Paris. He joined Air Inter in 1987 as Research Officer in the Planning Division. In 1990 he became Head of the Customer Interface Department in the Marketing Division, then in 1994, Head of the Flight Crew Labour Relations Department. In 1997 he was appointed Vice President Flight Crew Human Resources for Air France. In 1999 he became Vice President of the SAP Programme then Deputy Vice President Flight Scheduling in 2002. In 2005 he was appointed Vice President Operations Control, Vice President Flight Operations in 2009 and Executive Vice President In-Flight Product in 2010. In 2013 he was appointed Executive Vice President Medium-Haul Passenger Activity Paris-CDG. He is now Chief Operating Officer and Accountable Manager until 2019. As of March 1st, 2019 he is named COO-VP operations and cargo.
Executive Vice President in-flight service
A graduate of the ENSTA Paris Tech, Eric Caron joined Air France in 1998 as analyst medium-haul flight schedule in the Network Department. In 2001, he held the position of analyst reporting to the CEO of Cityjet (Dublin). In 2003, he joined the Revenue Management team, in charge of inventory management for the Americas, Caribbean and Indian Ocean regions in the Air France-KLM Revenue Management Division. In 2006, he was manager information systems in the Air France-KLM Network Department. In 2009, he became Director Scheduling, in charge of Scheduling Planning and Scheduling Adjustment and in 2010, he was appointed VP Pricing and Revenue Management Medium-Haul for Air France-KLM. In 2014, he was appointed General Manager for Air France-KLM Mexico. Since March 2016, he has held the position of VP and General Manager for Air France-KLM in the USA.
Chief Commercial Officer of Air France
Angus Clarke has 18 years’ experience in the air transport industry. He has developed an expertise in finance and in assessing the performance of companies operating in the air transport sector.
From 2016 to 2018, he was special advisor to the Air Canada Chief Operating Officer on subjects regarding operational and economic performance. Between 2007 and 2015, Angus Clarke was Managing Director and CEO of Bluepoint Aviation, a mid-life aircraft and engine leasing and financing company. From 2004 to 2006, he was Head of Corporate Strategy at Qantas Airways.
Angus Clarke holds a Master of Science with a specialization in air transport management from Cranfield University in the UK, and a Bachelor of Arts from New South Wales University in Australia.
On February 1, 2019 he was appointed Executive Vice President Strategy of the Air France-KLM group and on May 15, 2020 he was appointed Chief Commercial Officer of Air France.
EVP Flight Safety
Gilles Laurent has been appointed EVP Flight Safety, effective 1 November 2020.
A highly experienced and qualified airline pilot and a graduate of the Institut d'Etudes Politiques in Paris, Gilles Laurent began his career with Air France in 1990 as a co-pilot on the Boeing 737.
While continuing his career as a pilot on Air France aircraft (A330/340, A320, captain in 2002, then instructor), Gilles Laurent was appointed Head of International Relations at the Crew Training Department in 2000. He was appointed Deputy VP Human Resources at the Pilot division in 2005.
In 2009, Gilles Laurent took responsibility for the flight safety reform project, before being appointed VP Safety and Quality of Flight Operations in 2012. In 2015-2016, he was EVP Flight Operations. Gilles Laurent is currently a Boeing 777 captain.
Corporate Secretary
Anne-Sophie Le Lay holds a law degree from the Paris Bar and a Master's degree in Business Law and Real Estate Law.
She began her professional career in 1996 as a lawyer specializing in Business Law and Real Estate Law in Paris. She then moved to Toronto (Canada) where she worked as a consultant in a law firm.
In 2001, she joined the Legal Department of the Renault Group, initially responsible for the legal assembly of the sale of land at the former Billancourt plant. In 2007, she took charge of the environmental law, energy and real estate division. A year later, she was in charge of the Euromed region. In this capacity, she was part of the negotiating team with the Kingdom of Morocco for the implementation of the Tangiers plant. At the same time, she led transversal topics related to the Group's international development.
From 2011 to February 2018 she was Legal Director of the Renault Group within the framework of the development of the Renault-Nissan Alliance.
Anne-Sophie Le Lay is also Vice-President of the Montesquieu Circle, Association of Legal Directors and within this framework is Pedagogical Director of the Executive Master General Counsel, in partnership with Science Po Paris.
Anne-Sophie Le Lay has joined the Group on February 20, 2018 as General Secretary of Air France-KLM and Air France
EVP Air France Industries
An alumnus of ENSMA, the National School of Mechanical and Aeronautical Engineering in Poitiers, with an Executive MBA from top business school HEC Paris, Géry Mortreux, born in 1966, started out at Air Inter in 1989, where he occupied a number of positions in the maintenance sphere. In 1996, he joined Air France as 737/727 Engineering Manager, later becoming 747/767 Production Manager. In 2001, he became A320 Fleet Manager, and subsequently (2005) Supply Chain Director, followed by his appointment as VP Components Industrial Operations in 2006. In 2007, he moved to Sabena Technics in Brussels as EVP Engineering and Maintenance, Civil Aircraft, before his appointment as Technical Director of Corsair International in 2008, and subsequently as Chief Operating Officer and Accountable Manager in 2011.
CEO of Transavia France
A graduate of the Ecole Polytechnique and the Ecole Nationale des Ponts et Chaussées, from 1992 to 2012 Nathalie Stubler held various management positions, first at Air Inter, then at Air France, notably at the Network, Commercial, Corporate Social Responsibility, Revenue Management and Pricing divisions.In 2013, she held an executive position at Air France in charge of Revenue Management and Network, before joining the Air France KLM group as SVP Network Strategy.Since September 2014 she has been Chief of Staff for the Group's Chairman, and Secretary of the Air France-KLM Group's Executive Committee. She joined Transavia France in January 2016 as CEO.
EVP Human Resources
Patrice Tizon holds a Master's degree in Economic and Social Administration from Paris X and a Master’s degree (DESS) in Employment Management and Social Development from Sciences Po Paris.
With 30 years of experience in the field of Human Resources and Social Relations Management, Patrice Tizon is a highly experienced professional. He began his career in 1988 with the Arcelor group where he held various positions of increasing responsibility in the field of social relations, training, staff management and human resources with SOLLAC and GTS industries. He also led various cross-functional projects (HRIS).
In 1999, Patrice Tizon joined Air France-KLM as Human Resources Director for the group's Cargo division. In 2005, he was appointed Human Resources Director for Air France at Paris-Charles de Gaulle Airport, then, from 2006 to 2010, HRD of Air France's ground operations.
In 2012, after two years in the United States as Human Resources Director USA Air France KLM, Patrice Tizon was appointed Director of International and Commercial Human Resources. In January 2018 he was appointed Director of Social Relations and since September 2018, he is the EVP Human Resources at Air France.
Executive Vice President Finance
Steven Zaat holds a degree in economics and business studies from the Erasmus University and a Certified Controller post-graduate diploma from the Amsterdam Vrije University Controllers Institute.
After occupying various financial positions at AKZO Nobel, a company specializing in chemical and pharmaceutical products, Steven Zaat joined KLM in 2000 where he occupied various positions within the Engineering and Maintenance division and subsequently within Alliances and Auditing.
In 2014, he joined the Air France-KLM group, as VP Finance & Control Air France-KLM Engineering & Maintenance.
In 2015, he became Senior Vice President Corporate Control Air France-KLM, in charge of shared financial services, Corporate Control and joint ventures. He was part of the teams involved in negotiating the joint venture between Air France-KLM, Delta and Virgin Atlantic.
As from July 3, 2019, Steven Zaat has been appointed EVP Finance at Air France.
The Board of Directors comprises 18 directors:
6 "executive" directors including a representative of the AIR FRANCE KLM company
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Anne Marie Couderc,
Chair of Air France-KLM Group Board of directors, -
Benjamin Smith
Chief Executive Officer Air France-KLM -
Anne RIGAIL,
Chief Executive Officer Air France -
Pieter BOOTSMA,
Executive Vice President Commercial & Revenu Air France-KLM -
Marie-Agnès LUCAS DE PESLOUAN,
Head of Investor Relations Air France-KLM -
Catherine JUDE
VP Operations Control
6 independent directors
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Dominique-Jean CHERTIER,
President of Luskan -
Francesca ECSERY ,
External director -
Bruno METTLING,
Vice President Human Resources Group Orange, Middle East and Africa -
Ursula SAINT LEGER,
Vice President Human Resources AptarGroup -
Bernard SPITZ,
President of the French Federation of Insurance Companies -
Florence VERZELEN,
Executive Vice President, Industry Solutions, Marketing, Global Affairs and Communications Dassault Systèmes
6 employee representatives
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Valérie COULON,
Administrator representing other employees -
Didier DAGUE,
Administrator representing other employees -
Véronique DAMON ,
Administrator representing flight deck crews -
Eric DEGAND ,
Administrator representing other employees -
Ronald NOIROT ,
Administrator representing managerial staff -
Marie RAMON,
Administrator representing cabin crews
Non-executive Chairman of Air France-KLM and Chairman of Air France Board of directors
Anne-Marie Couderc is a graduate in private law and holds a French Professional Lawyer’s Certificate (Certificat d’aptitude à la Profession d’Avocat).
She began her career in 1972 as a lawyer with the Paris Bar. She then became Chief Legal Officer in Hachette’s industrial division between 1979 and 1982, before fulfilling different management functions within the Lagardère Group from 1982 to 1995.
In parallel, Anne-Marie Couderc has pursued a political career: having been elected to the Paris Council in 1983, until 2001 she successively served as Advisor then Deputy to the Mayor of Paris between 1989 and 2001. Having been elected a Deputy of the French National Assembly in 1993, she subsequently joined the government in 1995 where she was appointed Secretary of State to the Prime Minister, responsible for Employment, then Minister for Employment and Social Affairs, responsible for Employment, until 1997.
In 1997, she was named Chief Executive Officer followed, from 2006 to 2010, by Secretary-General of Lagardère Active (press and audiovisual). From 2011 to 2017, she was Chair of Presstalis Group (press distribution).
Chief Executive Officer Air France KLM
Benjamin Smith is a senior airline industry veteran, having spent twenty years at Air Canada before joining Air France-KLM as Chief Executive Officer.
In 1990, while at university, he started part time as a Customer Service Agent at Air Ontario. In 1992 he followed an entrepreneurial path and established his own retail corporate travel agency, successfully running this business for eight years. In 2002 he joined Air Canada, envisioning and subsequently leading its Tango subsidiary.
Benjamin later became Vice President, Network Planning, followed by Executive Vice President and Chief Commercial Officer in 2007, and subsequently President, Airlines (Air Canada, Rouge, Express, Cargo) and Chief Operating Officer in 2014. He assumed overall responsibility for commercial, operations, and customer service functions, and spearheaded their commercial growth strategy, resulting in impressive financial performance.
In August 2018 Benjamin Smith was appointed CEO of Air France-KLM, and in December, a member of the Air France-KLM Board of Directors.
Chief Executive Officer Air France
A graduate of the Mines Paris Tech university, Anne Rigail joined Air Inter in 1991. In 1996, she was appointed head of Air France Customer Services at Paris-Orly.
In 1999, she became Director of Passenger and Baggage Connections at the Paris-Charles de Gaulle hub, and subsequently head of Customer and Baggage Products for Ground Operations.
In 2005, she was appointed head of the Paris-CDG Hub Operations Control Centre then VP Ground Operations at Paris-Charles de Gaulle in 2009.
She joined the Executive Committee in 2013 as EVP In-flight Services, in charge of Cabin Crew.
In 2017 she was appointed EVP Customer. In this capacity, she oversees ground and in-flight products and services, including the design of Air France airport lounges, cabin configuration and modernization, as well as the deployment of onboard connectivity.
Anne Rigail was appointed CEO of Air France on December 12, 2018.
Executive Vice President Commercial & Revenu Air France-KLM
Pieter Bootsma is a graduate of the Technical University of Twente and holds a PhD in Business Engineering & Management Science. He is an alumnus of Columbia University (2004).
Pieter Bootsma joined KLM in 1995 where he worked in the area of network planning and schedule development until 2000. He then joined Pricing & Revenue Management, first being responsible for Europe and subsequently for the North Atlantic as from 2003. In June 2004, he assumed worldwide responsibility for Pricing & Revenue Management. In 2008, he took up the same position for Air France and KLM.
In 2011, he became head of Marketing, Network and Revenue Management for KLM before carrying out the same activities within the Air France-KLM Group in 2013. He was also a member of the Airline Tariff Publishing Company Council (Washington) from 2004 to 2009.
He was a member of the KLM Executive Committee from 2011 to 2013 and has been a member of the Air France-KLM Excom Group since January 2013.
Pieter Bootsma is the Executive Vice President Commercial & Revenu for the Air France-KLM group.
CEO of Luskan and Independant Director
Dominique-Jean Chertier holds a master and post-graduate diploma in arts and is a graduate of Celsa.
From 1976 to 1982, he was Deputy Director of Administrative and Social Affairs at Renault and subsequently Head of Social Policy for the Sacilor group from 1982 to 1986.
From 1986 to 1991, he was Director of Human Resources at Air Inter and held the position of Chief Executive Officer at Unedic from 1992 to 2002.
After holding the position of deputy director of Group Human Resources at Snecma, he was appointed social advisor to the French Prime Minister from May 2002 to October 2003. He is Chairman of the Board for Pôle Emploi (French national employment agency).
In November 2003, he was appointed Executive Vice President Social, Legal and Corporate Affairs for Safran Group and in April 2011, he held the position of Deputy CEO of Safran Group until June 2013. He was Advisor to the Safran Group Chairman from July 2013 to July 2014.
Staff representative administrator
After studying tourism, Valérie Coulon joined Air France in 1984 as a passenger service agent at CDG airport in passenger operations and sales. She then worked as a passenger service agent at Nantes airport from 1995 to 2002. For 12 years, she was a Sales Agent at the Air France ticket office in Nantes. She was also a CFDT Union Staff Representative for the entire Western France area.
Staff representative administrator
After obtaining a bachelor's degree in 1978 in Tours, Didier Dague studied law. He joined Air France on 13 April 1987. He joined the Paris area commercial division as a Customer liaison Officer in 1987 and is still administratively attached to the Commercial France division as a group negotiator for the Tour Operator department. He represents the “Fédération de l’Equipement de l’Environnement, des Transports et des Services Force Ouvrière” at the Civil Aviation Council and the Civil Aviation Section of the European Federation of Transport.
Staff representative administrator (Pilots)
Véronique Damon is a Management and Applied Economics graduate of Paris IX Dauphine University and a former student of the National School of Civil Aviation (EPL). She holds an airline transport pilot licence (ATPL).
After beginning her career as a flight attendant at Air France, she was supported by Air France for her promotion as Airbus A320 First Officer from 2004 to 2008 and currently works on the Boeing B777.
Between March 2015 and April 2018, Mrs. Damon was elected titular member of the Flight Operations Works Committee and elected reserve member of the Air France Central Works Council. She was Secretary General of the Air France section of the SNPL union from December 2014 to May 2017 and Director of the APPN (Association in charge of life insurance coverage for flight personnel) from March 2013 to May 2017.
She is currently elected titular member of the FCPE Concorde and Majoractions Supervisory Board
Staff representative administrator (Other staff categories)
Eric Degand, who holds a Master's degree in management, also studied for a postgraduate course in economics at the Conservatoire National des Arts et Métiers. He also holds a Master's degree in Air Transport Management from the Toulouse Business School and the National School of Civil Aviation.
He began his career at Air France Cargo in September 1978 until 2015, when he joined the economic management division. He has held various positions including President of the National Joint Committee for Air Transport Employment, CGT Administrator of the Professional Parity Section, Member of the Higher Council of Civil Aviation and Vice-President of the Central Commission Employment and Training of the Air France Central Works Council.
Independent director
Francesca Ecsery, of British and Hungarian nationality, holds an MBA from the Harvard Business School and is a political sciences and international relations graduate of Geneva university.
After beginning her career at McKinsey & Co, Inc, she went to work for the Pepsico, Inc group from 1991 to 1994, before joining Thomas Cook Group (UK) in 1994 where she held the position of Marketing Director at Thomas Cook Promotions and subsequently Marketing and Commercial Director for Going Places Leisure Travel Ltd. From 2001 to 2007, she served as Managing Director, International Division of STA Travel in London and was subsequently appointed Global Business Development Director at Cheapflights Media in 2007 before being appointed UK General Manager from 2009 to 2011.
For over 23 years, Francesca Ecsery has been developing her expertise in the areas of Digital Technology / Retail / and the leisure travel industry. She has invested in several start-ups and is the founder and director of Advantage Portugal, a provider of personalized professional services to foreign investors in Portugal.
She is currently independent director on the boards of Foreign Colonial Investment Trust plc., Marshall Motor Holdings plc., Share plc., and VISTA ltd.
Staff representative administrator
Fabrice Huret joined Air France in 2004 as a flight attendant on the medium-haul network and since 2019 has been working on the long-haul network. A staff representative since 2015, he has been a staff representative administrator on the Board of Directors since December 2020. He holds an undergraduate technological diploma in marketing techniques and a degree in human resources.
Deputy Vice President International Stations
Catherine Jude is a civil aviation engineer and a graduate of Ecole Polytechnique and the National Civil Aviation School with a Master of Science in Transportation Engineering from the University of Berkeley in California. Catherine Jude began her career in 1994 with the Paris Airport Flight Operations Division (currently integrated in the French Civil Aviation Authority), in charge of air traffic control development projects at CDG airport.
In 1997, she joined Air France where she assumed different responsibilities in a variety of areas (operations, commercial/marketing, flight scheduling/network management). She was successively head of the Roissy-CDG Hub Operations Control Unit (1997-98), West and Central African route manager (1998-2000), head of the future short and medium-haul flight schedule (2000-2001), European route manager (2001-2006) and head of the Operations Control Centre (OCC) (2006-2012).
In 2013, she was appointed SVP Operations Control, in charge of the OCC, operational performance and the company’s crisis management.
She is also a former auditor of IHEDN (62nd National Session) and has received the title of Knight of the National Order of Merit.
Senior Vice President Corporate Controlling
A graduate of ESSEC Business School, Marie-Agnès Lucas de Peslouan joined Air France in 1989.
After occupying various functions within the Finance Division, she was appointed Treasurer in 1995.
In 2003, she joined the Flight Crew Pension Fund (CRPN) as Investments Manager.
In 2011, she was appointed Head of Corporate Finance, in charge of negotiating and preparing Air France asset financing, notably for the Air France-KLM group’s real-estate assets and aircraft, as well as bond issues.
In January 2016, she was appointed Head of Investor Relations of the Air France-KLM group.
In July 2019, Marie-Agnès Lucas de Peslouan was appointed Senior Vice President Corporate Controlling of the Air France-KLM group.
She was appointed permanent Air France-KLM Representative on the Board of Directors, on 24 November 2016.
Chief Executive Officer for Orange operations in Africa and the Middle East, Independent Director
Bruno Mettling is a graduate of the IEP political science institute of Paris and the Aix en Provence law school. He began his career at the budget department of the Ministry of Finance before holding a succession of posts within different ministries.
He was in charge of financial matters at the Ministry of Labour, Social Affairs and Employment in 1988 before being made Deputy Vice President at the Ministry of Infrastructure, Housing, Transport and the Sea from 1988 to 1990. After working at the Finance Inspectorate in 1991, he joined the Ministry of Economy and Finance.
In 1995, Bruno Mettling was appointed Financial Controller and Deputy Vice President Finance for La Poste group.
In October 1999, he joined the Caisse nationale des Caisses d’Epargne where he reformed the human resources department, before being given responsibility for sales development and then the Company’s strategic plan.
He joined the Banque Populaire Group in October 2004 as Executive Vice President, Banque Fédérale des banques Populaires, where he was appointed Deputy CEO on 1st July 2006.
In April 2010, he joined France Télécom in a social crisis context.
Executive Vice President and Group Human Resources Director, he was appointed Executive Vice President of the Orange Group on 1st November 2011.
He has been Deputy Chief Executive Officer for Orange operations in Africa and the Middle East and Africa since January 2016.
Staff representative administrator (Executives)
Ronald Noirot began his professional career as an aeronautical technician at Air Inter. In 1987, he was appointed team leader in the executive department and then in charge of cabin production in 1995. Following the merger with Air France in 1997, Ronald Noirot served as Boeing production manager at Orly and B737 at CDG before becoming head of sector at the long-haul major overhaul division at Orly in 2001.
Since 2007, he has been a union representative at the CFE-CGC as secretary general.
Aliaxis Chief HR CR Communications Officer, Independent Director
Ursula Saint-Léger is a History graduate from the Sorbonne University in Paris.
She began her professional career as Head of Recruitment in 1988 at Cap Gemini and then from 1992 to 1995 for Saint Gobain at SOCAR.
She was then Human Resources Consultant in the French subsidiary of Hewitt Associates from 1995 to 1998 before becoming Human Resources Manager for Inergy, part of the Plastic Omnium group from 1998 to 2002.
Ursula Saint Léger was appointed Director of Human Resources at Alstom Transmission and Distribution, which became Areva Transmission and Distribution in June 2002, where she was responsible for the implementation and deployment of new HR processes in the Asia-Pacific region, based in Ho Chi Minh City in Vietnam.
From 2004 to 2009, she was Deputy Managing Director of Human Resources and President of the European Works Council of a BEL20 Belgian company - Umicore, based in Brussels, Belgium.
She was subsequently appointed head of the Human Resources Division of TAQA, an energy company based in Abu Dhabi in the United Arab Emirates, where she was a member of the Management Committee.
From 2010 to summer 2018, she was Vice President Human Resources for the American company AptarGroup, member of the Executive Committee and President of the European Head Office based in France.
President of French Employers' Association MEDEF's "Europe & International" Commission, independent director
Bernard Spitz is a graduate of IEP Paris (Institute of Political Studies), ESSEC (Ecole Supérieure des Sciences Economiques et Commerciales) and ENA.
He began his career at the Conseil d'Etat and the Conseil de la Concurrence . He was a member of the Cabinet for Prime Minister Michel Rocard (Advisor) and for Secretary of State for Planning Lionel Stoleru (Cabinet Director).
From 1992 to 1996, he was director of the Canal + group in charge of digital strategy and development. From 2000 to 2004, he was Director of Strategy for Vivendi Universal. From 2004 to 2011, he was in charge of the consulting firm BS Conseil.
From 2008 to 2016, he was President of the French Federation of Insurance Companies (FFSA), which he has continued since 2016 as President of the French Insurance Federation (FFA), which includes the FFSA and The GEMA (Group of Mutual Insurance Companies).
From 2009 to 2019, he has been a member of the governing bodies of the French Companies Movement (MEDEF), and a member of the Bureau and the Executive Committee . Since july 2013, he is President of the International and European Pole.
He has also led or contributed to several government missions, taught at ESSEC, Paris IEP and Paris 1 Panthéon-Sorbonne University, and was the author or co-author of several reports for the public authorities and numerous books (Notre Etat, with Roger Fauroux in 2001, C’est possible ! Voici comment...,with Michel Pébereau in 2007, Le Papy Krach in 2006 and On achève bien les jeunes in 2015). He is President of the Think Tank Les Gracques, Vice-President of the association Michelrocard.org and Secretary General of the association En Temps réel. He is in charge of the work of the Cyber Commission of the Club des Juristes.
Executive Vice President, Industry Solutions, Marketing, Global Affairs and Communications Dassault Systèmes
Florence Verzelen is a graduate of the Ecole Polytechnique (specialising in Economics and Finance) and the Ecole des Mines.
After working in project financing at the Société Générale Investment Bank in New York in 2002, she worked at the European Commission from 2004 to 2007, first in the Trade division and then in the Competition division.
Florence Verzelen then joined the office of the Secretary of State for European Affairs, as an Advisor, in charge of industrial and commercial matters. She then joined the Engie group (GDF Suez), where she was Director of Group Acquisition activities between 2008 and 2010, and then became Manager of the subsidiary GDF Suez Qatar BV between 2010 and 2013.
Between 2013 and 2015, she held the position of President of the Performance Plan.
Between 2015 and 2018, she has been Deputy Director of Engie Europe, in charge of Operations, Business Development and Innovation and Managing Director of Engie Russia.
Since January 15th 2018, she is Executive Vice President, Industry Solutions, Marketing, Global Affairs and Communicationsat Dassault Systèmes.
She is also a member of the Supervisory board at PSA Peugeot Citroën as a permanent representative of SOGEPA since 2014, member of the Asia Business Development Committee and member of the Finance and Audit Committee.
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104million passengers carriedin 2019
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200AFI KLM E&Minternational customersfor the maintenance activity
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391AFKL Martinair cargodestinationsfor the cargo activity
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29,202Ground staffin March 2019
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11,843flight attendantsin March 2019
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3,804pilotsin March 2019
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302AF KLM fleetAir France aircraftsat 31 December 2019
As the airline's main activity in terms of revenue, passenger traffic is Air France's core business. It draws on a balanced and dense network structured around its Paris-Charles de Gaulle hub and platforms in Paris-Orly and Lyon-Saint-Exupéry.
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104 millionpassengers transported
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308destinations in 2019
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116countries in 2019
As Air France's second-largest activity, freight traffic (Cargo) accounts for 9% of the Air France-KLM group's total revenues, under the Air France-KLM Martinair Cargo brand. In response to the crisis on the global cargo market in recent years, Air France has successfully conducted various restructuring operations, focusing in particular on the holds of passenger planes to transport freight.
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1.1million de tonnes transportés en 2019
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391destinations en 2019
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6avions cargo au 31/12/2019
From its very beginnings in 1933, Air France decided to handle its own aircraft maintenance operations. Alongside KLM, Air France markets its Maintenance, Repair & Overhaul (MRO) services under the Air France Industries KLM Engineering & Maintenance (AFI KLM E&M) brand to numerous airlines.
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4,6 milliardde chiffre d’affaires total en 2019
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200compagnies aériennes clientes
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3 000avions traités en 2019
Air France Ground Handling for Customer Airlines places its expertise at the service of commercial airlines, private aviation, diplomatic and official flights; through an extensive range of airport handling services at Paris-Charles de Gaulle.
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42Customer Airlines handled
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42Aircrafts types handled
A global alliance of 19 airlines
In 2000, Air France, Aeromexico, Delta and Korean Air created the SkyTeam alliance, which now has 19 members.
As the world's second-largest airline alliance, SkyTeam enables its member airlines, including Air France, to develop and supplement their respective offerings with flights operated by their partners.
The SkyTeam airline alliance aims to provide a comprehensive offering in passenger and freight traffic and enrich the services of its member airlines, without the need for additional investment in their fleets.
Specifically, it provides these airlines' passengers with the ability to travel on flights operated by multiple airlines, accumulate air miles from different airlines and enjoy over 630 lounges in airports the world over.
What's more, specific products are developed and marketed within the alliance, such as "Pass", which allows passengers to travel in the destination region at competitive rates, and the global contracts for large companies.
With the integration of Xiamen Airlines in 2012, SkyTeam has consolidated its position as the number one airline alliance in Greater China, with 142 destinations served in the region.
A transatlantic joint venture with Delta and Alitalia
The transatlantic joint venture set up by Air France-KLM, Delta and Alitalia involves the joint operation and the sharing of revenues and costs of over 250 daily transatlantic flights connecting the nine hubs run by the four airlines.
To date, it accounts for nearly 25% of the total capacity between Europe and North America.
Founded in 2009 together with Delta, the joint venture was expanded to Alitalia the following year. It covers all flights between North America, Mexico and Europe via an integrated collaboration.
Under a closely collaborative process, all flights between North America and Mexico to and from the Mediterranean basin, Africa, Gulf countries and India, as well as flights from Europe to and from Central America, Columbia, Venezuela, Peru and Ecuador, are also covered.
Passengers of the four airlines receive a number of benefits, including a broader choice of destinations and frequency of flights, competitive rates, harmonised services on the ground and in the air, and dedicated booking centres on both sides of the Atlantic.
The joint venture set up by Air France-KLM, Delta and Alitalia is contractual. It involves a partnership and therefore the sharing of tasks, costs and revenues, with no capital contribution.
- Reducing its environmental footprint by replacing single-use plastic on board with sustainable alternatives.
- Improving the travel experience of customers with disabilities.
On March 28, 2019, Air France received the first prize for customer relations* in the transport sector for the fourth year running. Three aspects of the customer experience are assessed in awarding this prize – the service delivered, the relationship with the customer and the caring attitude.
Air France seeks on a daily basis to create moments of emotion and offer custom-designed service, to make each customer unique. This award demonstrates the company’s efforts in terms of its caring attitude and empowerment. The digital tools rolled out for Air France staff serve the needs of this caring attitude. Equipped with digital tablets, staff have reliable customer information at their fingertips to be able to develop an increasingly personalized and proactive relationship at every point of contact. Empowerment initiatives also promote individual initiative among staff to create surprise and moments of emotion for customers.
*Survey carried out by BearingPoint and Kantar TNS in 2018 with customers and company/administration users, from a sample of 4,000 people.
On 13 June 2019, Air France was awarded the "Best Airline" prize for the first time at the 5th edition of the ‘Victoires du Tourisme’, organized by the ‘Quotidien du Tourisme’ magazine. This award, received by Zoran Jelkic, SVP French Market Air France-KLM, symbolizes the trust established between Air France teams and tourism professionals.
This award also recognizes the daily work of all Air France teams and their proximity to customers and travel agent partners. The Air France-KLM group is continuing to invest to offer even more products and services, as well as support technological developments to adapt to industry changes.
At IFTM Top Resa, Air France won the 2019 Grand Prix Marco Polo, which for the first time recognizes the airline with the highest CSR (Corporate Social Responsibility) commitment. This award recognizes Air France's efforts in two fields:
At the APEX EXPO (Airline Passenger Experience Association) exhibition held from 9 to 12 September 2019 in Los Angeles, Air France won the "FOUR STAR Global Airline 2020" award. This rewards the travel experience that the company offers its customers. This exhibition is the largest event dedicated to the passenger travel experience and involves all the world's leading airlines.
Air France wins first place for its design thanks to readers' votes
In 2018, Air France won the Best Design Airline Europe 2018 award in the Readers' Choice Award category by The Design Air Award. This award highlights all the new features to highlight the customer’s travel experience, from comfort kits to inflight dining, including CDG's new Business Lounge at Terminal 2E Hall L.
This award is in addition to the Best New Premium Economy 2018 prize also awarded by The Design Air.
On December 12, 2018, Global Traveler magazine readers awarded Air France the best design prize for its La Première seat at the Global Traveler Tested Reader Survey Awards annual ceremony in Los Angeles.
This award joins the three Skytrax Awards 2018 awards and the 7 Business Traveller Cellars in the Sky Awards 2017 that Air France has received this year for the quality of its La Première service.
The new Premium Economy cabin on the Airbus A330 awarded by The Design Air
In December 2018, Air France was voted Best New Premium Economy 2018 for its Premium Economy cabins on board its redesigned Airbus A330s. Relaxation and pleasure are in the spotlight with a totally redesigned comfort and additional space.
This award is in addition to the Best Design Airline Europe 2018 prize also awarded by The Design Air
At the 2019 World's Best Wine Lists Awards, Air France won the Best Airline Wine List in the World award for the second year running. This award is one of the most prestigious in the field awarded by the British magazine The World of Fine Wine.
The jury, made up of renowned experts, critics and sommeliers, praised the variety and finesse of the wines offered by Air France in all its travel cabins. The award also recognizes the company's consistent commitment to offering the best French wines.
At the Stratégies Customer Experience Grand Prix Awards, Air France’s “Questions in the Sky” event won the Gold Award, in the "Omnichannel Customer Experience Strategy" category. This award is in addition to the Bronze Award, received at the 2019 Stratégies Brand Content Awards
At ‘Stratégies’ magazine’s 2019 Brand Content Awards, Air France won the Bronze Award for its "Questions in the Sky" event. This award is in addition to the Gold Award, received on 2 October 2019 at the Stratégies Customer Experience Grand Prix Awards, in the "Omnichannel Customer Experience Strategy" category.
Air France Industries wins award for Prognos
On September 5, 2017, Air France Industries was awarded the "Innovation Team Best Practices 2017" prize by the Paris Club of Innovation Directors, the European Institute of Creative and Innovation Strategies and the University of La Sorbonne. In total, 10 French companies were awarded for their excellence in terms of innovation. Developed as part of AFI KLM E&M's "MRO Lab" Research & Development programme, Prognos applications are based on the collection and analysis of technical data generated by fleets to improve maintenance operations. With one aim: to anticipate and prevent technical problems in order to optimize maintenance interventions and maximize the availability of customers' fleets.
- Reducing its environmental footprint by replacing single-use plastic on board with sustainable alternatives.
- Improving the travel experience of customers with disabilities.
At IFTM Top Resa, Air France won the 2019 Grand Prix Marco Polo, which for the first time recognizes the airline with the highest CSR (Corporate Social Responsibility) commitment. This award recognizes Air France's efforts in two fields: