Strike action in the airline sector from 6 to 9 February: Traffic forecast for Monday 6 February

Friday 3 February 2012Following a call for strike action from 6 to 9 February made by several unions in the airline sector, Air France is doing all it can to limit the impact of this strike on its operations and to inform its customers, as quickly and as efficiently as possible.

Air France Connect informs me in real time

Friday 3 February 2012With the mobile phone number and e-mail address that customers provide when they make a booking, Air France can inform them of any delay, cancellation or change of boarding gate in real time throughout their trip, as from 14 days before departure either by phone, text message or e-mail.

“My Account”, a new online service at www.airfrance.com

Thursday 2 February 2012On 2 February, Air France introduced a personalized customer section called “My Account”, accessible from the homepage at www.airfrance.com.

Recycling on board: Air France continues its environmental policy

Tuesday 31 January 2012In an ongoing effort to reduce its environmental impact, Air France is continuing its actions, especially on board.

Air France top for on-time performance

Monday 30 January 2012On-time performance is an essential factor in assessing service quality.

In 2011, Air France was again among the leading major European airlines for on-time performance.

Made to measure service for our Chinese passengers

Friday 27 January 2012All passengers at airports want to be welcomed, informed and provided with information in a language they understand.

A transformation fuelled by a revitalized focus, recovery and renewal

Wednesday 25 January 2012A few days ago, Air France KLM presented the first stage of the group’s transformation plan, whose aim is to once again be a world leader by 2016.