Every day, more than 39,000 employees work on the ground and in the air to bring each customer a unique travel experience. The men and women of Air France draw on their expertise and know-how to ensure the highest standards of quality and safety for each passenger. Through their professionalism and commitment, Air France teams make the trip a memorable, pleasurable moment and respond to individual needs, paying close attention to every requirement and offering French-style service marked by elegance and authenticity.
At every step of the journey, Air France offers all its customers, whatever their needs, a solution for travelling in optimum comfort.
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From the moment you arrive at the airport, Air France teams are at your service.
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Air France’s La Première suite is available on select Boeing 777-300 aircraft.
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Small gestures make big journeys.
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The Air France teams are committed to making travel an unforgettable experience for all passengers.
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Air France agents always pay special attention to small passengers.
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Some Air France agents are dedicated to accompanying the airline's La Première customers, both on the ground and in flight.
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A QUESTION ABOUT YOUR TRIP?
For any travel-related question, Air France offers direct exchange channels available worldwide and in many languages. The company responds to its customers via the most commonly used instant messenger services. Customers quickly obtain immediate answers to frequently asked questions or are connected to an Air France agent.
SERVICES FOR YOUNG TRAVELLERS
Committed to the well-being of the families who travel on its routes, Air France carries nearly 2 million children every year. During the journey, the company makes sure young travellers enjoy themselves.
Whether travelling alone or accompanied by their parents, Air France pays special attention to children on board its aircraft.
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With the Kids Solo service, children travelling alone are supervised by Air France staff, who ensure their safety throughout the journey.
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In its long-haul lounges at Paris-Charles de Gaulle, Air France offers dedicated areas for children.
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During the flight, children receive a box of games from the flight attendants to play, tell stories and use their imagination.
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On long-haul flights departing from Paris, children's meals are composed exclusively of organically grown products.
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SAPHIR, A BESPOKE PROGRAMME
With the SAPHIR programme, Air France offers special services on all its flights to facilitate travel for people with reduced mobility due to disability.
AIR FRANCE PROTECT
The health and safety of its customers and staff is an unwavering priority at Air France. The airline implements the most stringent health measures, both on the ground and in the air, to ensure a safe journey. Grouped under the "Air France Protect" label, these measures are regularly adapted according to the current health situation.
