A question about your trip?

To adapt to the digital habits of its customers, Air France regularly offers new direct-exchange channels available every day around the world. The company responds to its customers nine different languages via Facebook Messenger, WhatsApp, Twitter, WeChat in China, and Kakaoltalk in South Korea.  

Passengers quickly obtain answers to their simplest travel-related questions thanks to Louis, the Air France chatbot. For more specific questions, Louis facilitates contact with a company representative. 

Customers can also take advantage of these digital channels to receive notifications* at each key stage of the journey, including boarding pass dispatch, flight information, changes in flight time or boarding gate, last call before the aircraft door closes, and the number of the their baggage carrousel upon arrival. 

Air France also shares commercial offers and company news with its communities on the main social networks: Facebook, Instagram, LinkedIn, Pinterest, YouTube, TikTok and WeChat. Twelve million people follow Air France on these platforms. 

*Notifications sent via WhatsApp and Facebook Messenger.