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Air France presents its new collection of long-haul comfort kits

Elegant and reusable Business and Premium Economy kits, developed in recycled and eco-friendly materials. On its long-haul flights, in the Business and Premium Economy cabins, Air France now offers a new collection of comfort kits. Developed with an eco-friendly approach and designed as genuine…Herringbone pattern kit in the Business cabinThe new Business kit features a stylish herringbone pattern and is available in two colours, navy blue and beige. It also features the winged seahorse, the airline's historic emblem embodying its rich history. The Air France red zipper pull reminds us of the accent, the company's brand symbol. This…Sailor-theme kit in Premium EconomyIn the Premium Economy cabin, the new kit features the airline's signature stripy motif. There are two models available with a mix of deep blue and wide white stripes. Once again, the red zipper pull reminds us of the airline's signature accent. The kit is made of 89% recycled material. It contains…

Air France still N°1 for customer relations in 2022

On 8 March 2022, Air France was awarded first prize at the Customer Relations Awards® in the Transport category for the 7th year running. Organized by BearingPoint and Kantar, this ranking* truly reflects the voice of French customer. For each company, the surveyed customers are invited to give…

Air France unveils the names of its 17 partner chefs dedicated to promoting french fine dining in 2023

5 chefs are joining this exceptional team for the first time – Amandine Chaignot, Mauro Colagreco, Thierry Marx, Angelo Musa and Olivier Perret.To mark the Bocuse d’Or 2023 event of which Air France is an official partner from 19 to 23 January 2023, the company has unveiled the names of all the renowned chefs with whom it will be working this year. In 2023, 17 talented chefs promoting French excellence will take turns to sign exceptional…A high-flying French dining experienceOn board long-haul flights from Paris, French Michelin-starred chefs Arnaud Lallement, Régis Marcon, Anne-Sophie Pic, Emmanuel Renaut and Michel Roth will this year take turns to sign exclusive dishes for Air France on the La Première and Business cabin menus. For the very first time, Mauro…A more responsible catering offerToday, on all its flights departing from Paris, Air France has committed to offering 100% French meat, dairy produce and eggs as well as fish from sustainable fisheries in all its travel cabins and its lounges at Paris airports. The company offers a selection of fresh, local and seasonal products.…

Air France embarks on Whatsapp for a more direct relationship with its customers

Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, German, Italian, Brazilian/Portuguese). Messaging is…Stéphanie Charlaix-Meyer, Air France-KLM Customer Service Director. “Its popularity confirms the proximity strategy adopted by Air France in terms of customer service, a strategy that we will continue to deploy in other markets.”Nicolas Farin, Head of Client Sales EMEA, Business Messaging at Metasays, “We are proud to connect Air France with both new and existing customers through one of their most used communication channels. We hope this partnership will continue to improve customer journeys on WhatsApp, offering better, faster and more personalized experiences at their fingertips.” To…About Air FranceSince 1933, Air France has been promoting and highlighting France throughout the world. With an activity divided between passenger transport, cargo transport and aeronautical maintenance, Air France is a major air transport player. More than 42,000 staff that make up its workforce are committed on…About WhatsAppMore than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is free and offers simple, secure, reliable messaging and calling, all over the world.

New Air France products for young travellers

With the winter holidays approaching, Air France is introducing new kids’ games and comfort kits, available on board now.On board, it's just like being at home!In all Air France long-haul cabins, kids aged 3 to 11 with a children's menu are now given a fun new "folder", available in two colours, blue and light grey. Containing a host of surprises to have fun throughout the flight, this folder is also perfect for storing their passport, drawings and other…And for our youngest travellers?To ensure optimum well-being for families travelling with infants under the age of 2, Air France is also introducing new products just for them. On long-haul flights in the La Première, Business and Premium Economy cabins, customers now receive an adorable recyclable cardboard box containing a…Air France makes holiday travel funIn addition to the game kits available on board, Air France also offers other fun activities for kids, to delight them and their parents. On board long-haul flights, a wide selection of entertainment programmes are dedicated to our young travellers, with meditation programmes, cartoons, audio…

Air France unveils the new travel cabins on its Embraer 190 fleet

On 28 May 2024, at the Aircraft Interiors Expo in Hamburg (Germany), Air France exclusively unveiled the new cabins to be installed shortly on all the Embraer 190s operated by its regional subsidiary HOP! The first of these refurbished aircraft will take to the skies in autumn 2024. The company is…New, more comfortable and innovative seatsWith these redesigned cabins, the Embraer 190 will be equipped with 110 new seats arranged in a 2-2 configuration. Each seat will be upholstered in leather and feature ergonomic foam padding, for enhanced comfort and sustainability. The seat, that can recline up to three inches, will have a wide 46…A bright, elegant cabinLike the Airbus A220, the cabin of the Embraer 190 will feature the Air France signature colours of shades of blue, a strong presence of white providing light and contrast, and touches of red, embodying the airline’s excellence and know-how. Each seat will feature a symmetrical stitching pattern…Lighter seats, designed and manufactured in FranceTo design these seats, Air France has teamed up with French manufacturer Expliseat, working with Andrea Mocellin, a designer well-versed in the high-end market segment. Made of carbon fibre and titanium, the seat structure is ultra-light and extremely sturdy. It incorporates recycled components and…

Air France Conciergerie, new services at Paris-Charles de Gaulle

Starting 11 June 2024, Air France will be offering new concierge services at Paris-Charles de Gaulle to welcome and assist its customers throughout their time at the airport. These services will be available for all bookings for flights operated by Air France or code-shared with a partner airline.A range of tailor-made services on departure, arrival and between flightsAir France Conciergerie will offer customers travelling in the Economy, Premium Economy and Business cabins a range of optional services, for an exclusive, smooth and stress-free airport experience. On departure, customers will be able to enjoy a full range of services including a private transfer…

The Air France beach in Cannes, the place to be on the Croisette

For the 44 th consecutive year, Air France is partner and official carrier of the Cannes Film Festival, the 77th edition of which is taking place from 14 to 25 May 2024. For the entire duration of the festival, the airline is for the first time opening a beach for everyone, the new place to be on…and the Festival, as well as the Monaco F1 Grand Prix. These flights are operated by Airbus A350 equipped with the airline's latest cabins. Air France loves cinema Air France has always cultivated strong ties with cinema, a source of dreams, just like air travel. Throughout its history, Air France…

For the 9th year running, Air France is n°1 for customer relations in the Transport category

On 2 April 2024, at the 21 st edition of the Customer Relations Awards®, Air France was once again awarded first prize in the Transport category for the 9th year running. The company continues to stand out in this field, particularly thanks to its customer relations and its ability to generate…

Air France launches free ultra-high-speed Wi-Fi on board all its aircraft

Air France is revolutionizing its onboard Wi-Fi service, a major step in its move upmarket. From 2025 onwards, the airline will progressively roll out an ultra-high-speed connectivity service for a “ground-like” experience. This new service, completely free of charge in all travel cabins, will be…À propos de StarlinkStarlink fournit un accès à Internet à très haut débit et à faible latence aux utilisateurs du monde entier. Doté de la première et plus grande constellation de satellites au monde utilisant une orbite terrestre basse, Starlink fournit une connexion internet à très haut débit qui permet du…