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Stay connected with Air France’s new digital services

“OK Google, speak to Air France…”Air France is meeting the needs of its increasingly connected customers by offering them its services on different vocal assistant platforms. Wherever they are in the world, Air France customers can now check the status of their flight, consult departure and arrival times and find out about the…Louis, the Air France chatbot offers customers assistance and support throughout the summerLouis, the Air France chatbot, informs the company’s customers throughout their trip, in real-time, 24/7, on the Facebook instant messenger app. Air France has 10 million fans and followers on social networks. The company is able to respond to up to 10,000 messages per day, in 9 languages, thanks…The Air France app, our customers’ travel companionWith 7 million downloads, the Air France app is evolving constantly and offers new features to assist customers during their trip, including - Real-time airport access indications with geo-localization – irrespective of the customer’s location, they can plan their commute time to the airport thanks…

New Air France products for young travellers

With nearly 2 million children travelling on its flights every year, Air France has always been dedicated to the well-being of families travelling with children. With the winter holidays approaching, the company is introducing new products for young globetrotters.Turning the trip into a world of make-believeIn all cabins on Air France long-haul flights, children now receive a new fun activity kit from cabin crew to keep them amused with imaginative role-play games during their trip and for use at home. Inside, they will find a little dog-shaped figurine with a suitcase, a plane in the airline’s…Optimum well-being for infantsAir France also offers new products for families travelling with infants under the age of 2. In all cabins on Air France long-haul flights, customers receive an adorable kraft paper kit containing a cuddly toy dog, made of reusable and recyclable soft materials. In the La Première, Business and…Air France makes holiday travel funThroughout the trip, Air France also offers other fun activities for its young travellers. Alongside special meals and fun activity kits, our little globetrotters can also enjoy a dedicated selection of entertainment programmes including music, cartoons and an introduction to meditation. A…

Air France embarks on WhatsApp for a more direct relationship with its customers

Eager to adapt to the digital habits and uses of its customers, Air France is offering a new communication channel with customers on WhatsApp. This free service is now available 7 days a week in 22 countries and in 4 languages (French, English, German, Italian, Brazilian/Portuguese). Messaging is…Stéphanie Charlaix-Meyer, Air France-KLM Customer Service Director. “Its popularity confirms the proximity strategy adopted by Air France in terms of customer service, a strategy that we will continue to deploy in other markets.”Nicolas Farin, Head of Client Sales EMEA, Business Messaging at Metasays, “We are proud to connect Air France with both new and existing customers through one of their most used communication channels. We hope this partnership will continue to improve customer journeys on WhatsApp, offering better, faster and more personalized experiences at their fingertips.” To…About Air FranceSince 1933, Air France has been promoting and highlighting France throughout the world. With an activity divided between passenger transport, cargo transport and aeronautical maintenance, Air France is a major air transport player. More than 42,000 staff that make up its workforce are committed on…About WhatsAppMore than 2 billion people in over 180 countries use WhatsApp to stay in touch with friends and family, anytime and anywhere. WhatsApp is free and offers simple, secure, reliable messaging and calling, all over the world.

Air France's Airbus A220-300 enters commercial service and takes off to Berlin and Venice

First commercial flights to Berlin and Venice, then Barcelona, Madrid and Milan to follow in the next few days; The highest level of comfort in the Business and Economy cabins; The Airbus A220-300, a major asset for improving Air France's economic and environmental performance: cost per seat…The highest level of in-flight comfortThe Air France Airbus A220-300 has 148 seats, in a 3-2 seat configuration (5 seats across) offering 80% of customers a window or aisle seat. Up to eight rows at the front of the aircraft can be dedicated to Business class customers, who have an empty seat next to them and enjoy priority boarding…A latest-generation aircraft to enhance Air France's performanceThe latest jewel in Air France’s medium-haul fleet, the Airbus A220-300 is the most innovative and efficient single-aisle aircraft in its category. It embodies Air France's commitment to improving its economic and environmental performance, with a cost reduction per seat of 10% compared to the…

Air France launches “Ready to Fly”, a pre-travel health document verification service

An innovative service allowing customers to ensure they have all the required health documents before going to the airport, A smoother journey on the day of departure, by eliminating successive checks. Since the beginning of the COVID crisis, Air France has been doing everything possible to…

Air France reveals the first new features of its long-haul flight schedule for the 2021-2022 winter season

3 new destinations: Zanzibar (Tanzania), Muscat (Oman) and Colombo (Sri Lanka); Fully modifiable and refundable tickets until 31 December 2021. Air France is continuing to adapt its network and increase services to "leisure" destinations. For the 2021 winter season (October 2021- March 2022), the…Africa: ZanzibarAs from 18 October 2021, Air France will fly to Zanzibar (Tanzania), a brand new destination for the airline. Two weekly frequencies will be operated by Boeing 787-9, as a continuation of the flight to Nairobi (Kenya).Overseas territories: PapeeteThis winter, to meet strong customer demand, Air France will be reinforcing its flight schedule to Papeete (French Polynesia), as a continuation of the flight to Los Angeles (United States). As from 3 November 2021, the airline will offer up to 5 frequencies to this destination, operated by Boeing…Middle East: Muscat and DubaiTo the Middle East, Air France will start operating three weekly frequencies to Muscat (Oman) as from 31 October 2021. Flights will be operated by Boeing 787-9. The airline will also strengthen its flight schedule to Dubai (United Arab Emirates) and offer up to 14 weekly frequencies as from 23…Asia: ColomboAs from 1 November 2021, Air France will start operating flights to Colombo (Sri Lanka), a brand new destination for the airline, with three weekly frequencies as a continuation of the flight to Malé (Maldives). The flights will be operated by Boeing 787-9.North America: MiamiFinally, as from 31 October 2021, Air France will increase services to Miami (United States) and will offer up to 12 weekly flights operated by Boeing 777-300 and Airbus A350. This flight schedule is subject to change and remains subject to obtaining the necessary government authorizations. It will…With Air France Protect, book your trip with complete peace of mindAs part of its commercial policy, Air France is currently offering fully modifiable tickets for travel until 31 December 2021. Customers can change1 their reservation free of charge, or request a refundable credit voucher2 if they no longer wish to travel. If the flight is cancelled by the airline…Air France's health commitmentThe health and well-being of Air France customers and staff are at the heart of the company's concerns. Air France is committed to providing its customers optimum health and hygiene conditions at each stage of their trip, upon arrival at the airport. On board the aircraft and throughout the…

Air France trials IATA Travel Pass on flights from New York-JFK, Montreal and Barcelona-BCN to Paris-CDG

A real-life trial started on 17 June 2021Passengers testing IATA Travel Pass will experience a smooth travel journey while meeting all health and travel requirements On 17 June, Air France started the trial of IATA Travel Pass on flights from New York-JFK, Montreal-YUL and Barcelona-BCN to Paris-Charles de Gaulle. With this experiment, the airline seeks to offer its passengers an improved customer experience by streamlining the checking of COVID-19 test…Alain-Hervé Bernard,Chief Operating Officer - Air France,declared: “After a year of lockdowns and travel restrictions, people are longing to travel and be reunited with family and friends. We are continuously calling for worldwide coordinated and harmonized health standards and standardized travel documents to facilitate deployment of digital tools and…Nick Careen - IATA’s Senior Vice President for Operations, Safety and Security, said: “We are pleased with Air France’s trial of IATA Travel Pass. To reopen borders, governments need to be confident that they are mitigating the risk of importing COVID-19. Testing, or proof of vaccine, is the solution. IATA Travel Pass will collaborate with governments, airlines, laboratories…

Book your trip in complete confidence with Air France

In the context of the current health crisis and given the very gradual lifting of travel restrictions worldwide, Air France is introducing exceptional measures to assist and reassure its customers.A fully flexible sales policyAir France is adapting its commercial measures to enable its customers to book their next trip in complete confidence. If customers wish to cancel their trip, their ticket can now be changed at no extra cost and without proof, on the date and to the destination* of their choice. If they prefer,…A new travel insurance cover for epidemic-related risksIn partnership with Allianz Travel, Air France is extending its travel insurance cover to provide its customers with better protection. The company now also provides them with cover** should they fall ill or be required to quarantine due to an epidemic or pandemic disease such as Covid-19. This…Air France Protect, Air France’s health commitmentThe health and well-being of Air France customers and staff are at the heart of the company’s concerns. Air France is committed to providing its customers optimum health and hygiene conditions at each stage of their trip. Grouped under the “ Air France Protect ” label, the measures implemented by…Reopening the skies, flight after flightAir France is currently operating flights to close to 170 destinations, including over 70 cities in Europe, several international routes worldwide and its entire network in France, including the French Overseas Departments and Corsica. Prior to their trip, Air France invites its customers to check…

The new la première comfort kit is revealed!

Since February, Air France’s La Première customers have been enjoying brand new comfort kits. In partnership with Carita, on board its long-haul flights the company offers all the essentials for an instant beauty-enhancing effect. The La Première kit will then become a useful item in our customers…CARITA, ENHANCED BEAUTY FOR OUR LA PREMIÈRE CUSTOMERSCarita, a professional luxury brand of beauty products, accompanies La Première customers on board Air France flights equipped with the La Première designer suites. In addition to the luxury products to be found in the new La Première comfort kit, the French brand of cosmetics, at the service of…

Air France unveils its new business comfort kit

Over the next 6 months, Business customers travelling on board Air France long-haul flights will discover a brand new comfort kit. This new model is available in four colours – blue, grey, orange and turquoise. Inspired by a “Toi & Moi” design, the Business kit features two suede pockets that…THE BUSINESS KIT CONTAINS THE FOLLOWING PRODUCTS FOR ADDITIONAL COMFORT -A Clarins moisturizer; A Clarins lip balm, A comprehensive dental hygiene kit; An eye mask Ear plugs; A comb; A shoehorn.CLARINS, MEETING THE NEEDS OF AIR FRANCE’S BUSINESS CUSTOMERSClarins® accompanies the Company’s Business customers at every stage of their trip. On their arrival at the airport, they enjoy free access to Clarins® beauty and massage centres in the Air France Business lounges*. Throughout their trip, in Business class, in addition to the Clarins® moisturiser…