Results

Pink October: Air France takes to the sky in the fight against breast cancer

Every year, the "Pink October" campaign aims to raise awareness of the importance of breast cancer prevention, and to raise funds for research. For the 8 th year running, Air France salutes its teams’ mobilization alongside the association " Les hôtesses de l'air contre le cancer " to support this…

“Duoday” initiative - Air France invites 31 people with disabilities to discover one of the company’s professions

On 17 November 2022, Air France took part in the fifth edition of “Duoday”, a European initiative supported by the French government to change the way we look at disability. By offering the person with disabilities the opportunity to work together in pairs with a company member of staff, Duoday…

How Air France is using Artificial Intelligence (AI) to optimize its business activities and improve the customer experience

With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data. Making optimum use of this resource to constantly improve performance is therefore a strategic challenge for the airline, combined with an absolute priority,…2023, the turn of generative artificial intelligenceSince 2023, Air France has been engaged in a new revolution around generative AI. A new type of artificial intelligence capable of generating rich content autonomously. Unlike traditional artificial intelligence, which focuses on specific tasks such as data classification, generative AI actually…TALIA: Air France's internal ChatGPT, enabling employees to familiarize themselves with the functioning of this tool in a secured environment, without any information being passed on to third parties. TALIA is used daily by Air France employees to write e-mails, search for information in PDF documents,…PAMELIA: a solution allowing Air France airport agents to obtain answers to customers’ queries directly on their iPad. Number of bags allowed, transport of live animals, formalities: PAMELIA searches for the answer in the airline’s reference manuals and procedure documentation and generates a written…CHARLIE: a tool for the airline’s maintenance teams, enabling them to search for aircraft part numbers in the airline and manufacturers’ documentation. This tool saves precious time when repairing or replacing parts, thus contributing to flight punctuality.FOX: a tool for analysing customer feedback, to have a better understanding of their expectations and concerns. Using generative AI, FOX is capable of automatically analysing customer feedback and translating the gist of diverse and complex texts incorporating humour or irony. This tool can also be…A reasonable and controlled use of artificial intelligence,with priority given to the protection of customer and company data, respect for rules and ethical principles, and strict compliance with regulations. This means keeping the solutions used within a closed circuit, and setting up an AI Committee to ensure that all these principles are properly…Promoting existing solutions and supporting initiatives within the company.The operational research team, which now has 150 employees, supports the different business sectors as they explore the possibilities offered by artificial intelligence. According to the needs expressed, the operational research department can guide teams towards a more or less complex solution,…Using market solutions rather than designing models inside the company.Artificial intelligence,particularly generative AI, is still a relatively new field of expertise and the technologies are not yet mature. This can make them obsolete relatively quickly. Air France therefore relies on existing solutions and models rather than seeking to develop its own from scratch. This approach notably…

Air France and Artificial Intelligence (AI)

As the Summit for Action on Artificial Intelligence opens in Paris, #AirFrance takes stock of its use of AI.With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data. In 1958, the company set up an operational research department to structure innovation and adapt to technological developments. Over the decades, data analysis…The generative artificial intelligence revolutionIn 2023, Air France began exploring generative AI (made popular by the ChatGPT tool), capable of generating rich content autonomously, marking a real technological breakthrough.More than 80 generative AI projects are underway at Air France,at different stages of development – initial project studies and identification of solutions, Proof of Concept (POC) stage testing, and the ultimate stage - deployment and day-to-day use. A few examples:MY TRIP ASSISTANT, a chatbot integrated into the Air France website, designed to answer all customers’ questions relating to baggage. The chatbot delivers personalized answers based on the customer’s reservation file. My Trip Assistant is currently operational.TALIA: Air France’s private ChatGPT tool, allowing company staff to get better acquainted with this tool in a closed circuit, which ensures that data entered into the system is not passed on to third parties. TALIA is used on a daily basis by Air France employees to write e-mails, search for information…CHARLIE: a tool for the airline maintenance teams, enabling them to search for aircraft part numbers in the airline and manufacturers’ documentation. This tool saves precious time when repairing or replacing parts, thus contributing to flight punctuality.FOX: a tool for analyzing customer feedback, to have a better understanding of their expectations and concerns. Using generative AI, FOX is capable of automatically analyzing customer feedback and translating the gist of diverse and complex texts incorporating humour or irony. This tool can also be…A reasonable and controlled use of artificial intelligence, with priority given to data protectionAir France uses AI in a reasonable and controlled way, so as to protect data, and guarantee ethical standards and regulatory compliance (AI Act). This means keeping the solutions used in a closed circuit. An AI Committee has been set up to guarantee the application of best AI practices.

How Air France is using Artificial Intelligence (AI) to optimize its business activities and improve the customer experience

With 100,000 customers carried every day on board more than 1,000 flights, Air France’s activity generates a considerable volume of data. Making optimum use of this resource to constantly improve performance is therefore a strategic challenge for the airline, combined with an absolute priority,…2023, the turn of generative artificial intelligenceSince 2023, Air France has been engaged in a new revolution around generative AI. A new type of artificial intelligence capable of generating rich content autonomously. Unlike traditional artificial intelligence, which focuses on specific tasks such as data classification, generative AI actually…TALIA: Air France's internal ChatGPT, enabling employees to familiarize themselves with the functioning of this tool in a secured environment, without any information being passed on to third parties. TALIA is used daily by Air France employees to write e-mails, search for information in PDF documents,…PAMELIA: a solution allowing Air France airport agents to obtain answers to customers’ queries directly on their iPad. Number of bags allowed, transport of live animals, formalities: PAMELIA searches for the answer in the airline’s reference manuals and procedure documentation and generates a written…CHARLIE: a tool for the airline’s maintenance teams, enabling them to search for aircraft part numbers in the airline and manufacturers’ documentation. This tool saves precious time when repairing or replacing parts, thus contributing to flight punctuality.FOX: a tool for analysing customer feedback, to have a better understanding of their expectations and concerns. Using generative AI, FOX is capable of automatically analysing customer feedback and translating the gist of diverse and complex texts incorporating humour or irony. This tool can also be…A reasonable and controlled use of artificial intelligence,with priority given to the protection of customer and company data, respect for rules and ethical principles, and strict compliance with regulations. This means keeping the solutions used within a closed circuit, and setting up an AI Committee to ensure that all these principles are properly…Promoting existing solutions and supporting initiatives within the company.The operational research team, which now has 150 employees, supports the different business sectors as they explore the possibilities offered by artificial intelligence. According to the needs expressed, the operational research department can guide teams towards a more or less complex solution,…Using market solutions rather than designing models inside the company.Artificial intelligence,particularly generative AI, is still a relatively new field of expertise and the technologies are not yet mature. This can make them obsolete relatively quickly. Air France therefore relies on existing solutions and models rather than seeking to develop its own from scratch. This approach notably…

Air France ground handling

airfrance_groundhandling_01_en.pdf (7.06 MB)

Air France celebrates 90 years of elegance

5034_000037-90-ans-air-france_dp-en_311023_jam.pdf (7.13 MB)

Olivier Dulat is appointed Executive Vice President Flight Operations at Air France

As of November 1, Olivier Dulat is appointed EVP Flight Operations and member of the Air France Executive Committee. He takes over from Gilles Laurent, who is resuming his duties as Flight Captain on Airbus A320. Olivier Dulat, 47, is Flight Captain on Airbus A320. He graduated from the ENAC pilot…

New Air France organization

Air France is implementing a new organization, which is clearer and better reflects its priorities. Its ambition is to clarify responsibilities and simplify the company's operating methods. "Air France's current organization has enabled us to make progress, particularly in terms of improving…Alain-Hervé Bernardis appointed Chief Operating Officer and Accountable Manager. He will replace Eric Schramm in this latter responsibility as from 1 January 2017. Alain-Hervé Bernard will remain in charge of the Medium-Haul Business Unit until the effective implementation of the change of organization. He is…Bruno Delileremains Executive Vice President for the Long-Haul Business Unit until he leaves the company at the end of the year.Alain Malkais appointed Executive Vice President of HOP! Air France, replacing Lionel Guérin. This appointment takes immediate effect. Alain Malka must continue the recovery of our point-to-point operations.Anne Rigailis appointed Executive Vice President Customer. She is responsible for proposing, within one month, a Customer organization which will regroup the functions of customer and product prescription of the current Long and Medium-haul Business Units. She will promote Customer priority, measured in…Gilles Gateauis confirmed in his position of Executive Vice President in charge of Human Resources. As such, he will promote the "HR ambition" priority.Jérôme Nantyis appointed Executive Vice President Corporate Secretary and Transformation. As such, the Legal, Public Affairs, Sustainable Development and Transformation Divisions will notably all report to him. He will be responsible for the overall coordination of the Trust Together project. Jérôme Nanty…Marc Verspyckis confirmed in his position of Executive Vice President for Finance. As such, he will promote the "improving competitiveness" priority.Pierre-Olivier Bandetis appointed Executive Vice President Fleet and Scheduling. He will propose within a month an organization regrouping the scheduling and management of the Air France group fleet. Pierre-Olivier Bandet is also in charge of preparing the implementation of the Boost project by leading the initial…Gilles Laurentis confirmed in his position of Executive Vice President Flight Operations.Eric Caronis appointed Executive Vice President In-flight Services, replacing Anne Rigail, as from 1 January 2017.Elisabeth Hérelieris appointed Executive Vice President Cargo activity, replacing Alain Malka. This appointment takes immediate effect.Anne Brachethas joined the Air France-KLM group as Executive Vice President Engineering & Maintenance, replacing Franck Terner. She retains her position as Executive Vice President of Air France Industries until she is replaced.Jean-Charles Tréhanis confirmed in his position as Senior Vice President Communication. He will continue to report to Adeline Challon-Kemoun, Executive Vice President Marketing, Digital and Communication at Air France-KLM, and is a member of the Air France Executive Committee. The Air France Executive Committee is…Henri de Peyrelonguerepresents the commercial division on the Executive Committee.Nicolas Nelsonis regularly invited to the Executive Committee, representing the IT function for Air France. In addition, Air France's management methods will be strengthened by the setting up of aGeneral Management Committee, made up of: Alain-Hervé Bernard Alain Malka Anne Rigail Gilles Gateau Jérôme Nanty Marc Verspyck Jean-Charles Tréhan will attend the General Management Committee.

Steven Zaat is appointed EVP Finance at Air France

Steven Zaat will be appointed EVP Finance at Air France as from July 3, 2019 He will report directly to Anne Rigail and will be a member of the Executive Committee. He will take over from Marc Verspyck who will step down from his position as EVP Finance of Air France on this same date, before…