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A simpler, streamlined and personalized travel experience thanks to Air France’s digital innovations

To mark its seventh edition of #AFDigiDays , Air France is presenting its latest digital innovations. With a range of solutions including the Air France app, a hold baggage tracking system and the biometric boarding pass, the company is constantly improving every aspect of the customer journey, to…New features on the Air France app, your travel companionWith close to 6.6 million downloads, the Air France app is evolving constantly and offers new features to assist customers, help them personalize their trip and save time. They can discover these digital innovations at the different stages of their trip - Additional payment methods -Google PayandApple Payare the latest additions to the classic, secure payment methods available when purchasing your ticket. Faster check-in – entering your passport details in a single click is now easier than ever before. Simply click on the “Scan passport” pictogram, then place the passport in the specified field. All data is automatically updated.Real-time airportaccessindications with geo-localization – irrespective of the customer’s location, they can easily plan their commute time to the airport thanks to a multi-transport itinerary (car, public transport, etc.) in real-time.A guided airport tourthrough to the boarding gate – a map is automatically offered to the customer indicating how to get to their boarding gate, making it easier for them to find their way around the airport.Real-time baggage tracking– each customer receives a notification informing them of the whereabouts of their baggage throughout their trip and the number of the carousel where they can collect their baggage on arrival. The Air France Play app is also enhanced with new entertainment options. Customers can enjoy more than 160…Biometrics to simplify the customer’s journeyTo reduce waiting time at the airport, Air France is currently testing the biometric boarding pass solution at baggage drop-off points and boarding gates thanks to facial recognition. When checking in on the Air France app or at an airport self-service kiosk, customers will be invited to scan their…Air France CONNECT, to stay connected throughout your flightOn board its Wi-Fi equipped aircraft, Air France offers a new connectivity service, called Air France CONNECT . Customers can now access three Wi-Fi passes on their own devices (smartphone, tablet, computer):A free “Message” passThis allows customers to send and receive messages free of charge on their smartphone or tablet throughout the flight. Customers can also access the website and the Air France app to consult or modify their reservations.A “Surf” passThis enables customers to surf the Internet and consult or send emails. Customers can use this service in the following way: 3 euros for the entire duration of the trip on short-haul flights; As from 5 euros for the entire duration of the trip on medium-haul flights; 8 euros (2,700 Miles), for one…A “Stream” passAvailable on all long-haul flights, this includes all the benefits of the Message pass and the Surf pass. The Stream pass allows you to benefit from a high-speed internet connection to enjoy streaming and downloading throughout the flight for just 30 euros (10,000 Miles). The Air France CONNECT…Lea, the Air France chatbot dedicated to operating irregularitiesTo significantly improve the experience of customers affected by an operating irregularity, Air France presents its new chatbot, Lea. This virtual assistant allows customers to remain in permanent contact with the company, and offers assistance and support through to the end of their trip.…VideoAir France’s digital innovations

Air France presents its new economy and premium economy collection

At IFTM Top Resa, Air France is today presenting its new Economy and Premium Economy cabins, highlighting its offer of a new travel experience on board its 15 Airbus A330s which will be refitted as from January 2019. In addition, customers will progressively discover a new colour scheme and…Economy, comfort for allThe Economy seat is changing for even more comfort: - more space between the armrests (44cm); - reinforced ergonomic foam in the seat and a 118° recline; - 79 cm legroom; - a larger tray table and a wider, latest generation 11.7-inch (29.8 cm) 16:9 touch screen. For an even more comfortable trip, a…Premium Economy, even more comfort and servicesIn the Premium Economy cabin, privacy and elegance prevail. Comfort is in the spotlight on the Airbus A330 with additional space - - A 130° seat recline in a fixed shell; - one of the widest seats with 48.3 cm; - 102 cm seat pitch; - lumbar support adapted to different body shapes; - additional…It’s the little things that make a differenceIn addition to new seats and a new Economy and Premium Economy colour scheme, Air France is providing its customers with even more special attentions. As soon as they arrive on board, customers are welcomed with an oshibori** to freshen up. At aperitif time, the cabin crew offer customers a…

New "Kids" activity kit on board Air France flights for young globetrotters from 5 to 11 years old!

From May 2019, Air France will be offering a new model of its "Kids" activity kit on board its long-haul flights. This new brightly-coloured kit is offered by the crew to all children between the ages of 5 and 11. It contains all kinds of surprises for kids to enjoy and take home after their trip:…Keep kids busy before going on holiday withQuestions in the SkyChildren are particularly curious when they travel. To answer their many questions, Air France has created a mini website called questionsinthesky.com . Available at all times, it provides the answers to close to 100 questions that any curious young traveller may have. Engineers, ramp agents, the…Travelling is child's playDedicated to the well-being of families travelling on its flights, Air France has always been committed to providing a fun experience for children. To make this experience unique, the company ensures that the 1,400,000 young passengers it carries every year and their parents receive special…

Customer notification after an isolated instance of listeria detected in a sandwich available from self-service aboard some flights 21-24 may 2019

During the course of quality-check procedures conducted on foodstuffs distributed aboard Air France flights, Servair, supplier of the airline’s on-board catering service, reported that listeria had been detected in a tuna sandwich available from self-service (on board buffets). This sandwich was…0800 091 091from France (+33 1 44 18 06 92 from abroad); it is open 8:00 to 22:00, Paris time. Air France apologises to the affected customers. Its customer services teams are fully at disposal to offer information and support, and can be reached through the normal channels ( www.airfrance.com , “Contact us”…List of flights:Tuesday 21st of May, 2019 AF662 from Paris-Charles de Gaulle (CDG) to Dubai (DXB) AF642 from Paris-Orly (ORY) to La Réunion (RUN) AF584 from Paris-Charles de Gaulle (CDG) to Accra (ACC) Wednesday 22nd of May, 2019 AF878 from Paris-Charles de Gaulle (CDG) to Ndjamena (NDJ) AF520 from Paris-Charles…

Welcome on board, little ones!

WHEN TRAVELLING BECOMES CHILD'S PLAYAir France has always been dedicated to the well-being of families travelling on its flights and does all it can to provide a fun experience for kids while guaranteeing a stress-free trip for their parents. To make this experience unique, the airline pays special attention to its younger passengers…IT'S MORE FUN ON BOARD THAN AT HOME!- Meditation programmes for young and old alike"Mind" is a meditation programme designed to help children and parents relax on board and introduce them to the benefits of concentration and serenity. In total, twelve meditation initiation programmes are available in 4 languages as part of the inflight entertainment offer: six contents for…- A magician on boardChildren can learn how to perform magic tricks on Air France long-haul flights. An Air France steward, who is also a magician, has created tutorials as part of the inflight entertainment programme. All the tricks are done with things the kids can find in their games kit given to all the children on…- New games kits on long-haul flightsTwo new games kits are available on long-haul flights for children aged 3 to 8 years. In addition to a colouring book and colouring pencils, our young travellers will also find a magnetic photo frame, an anti-stress ball and small collectible animals. By downloading the "Air France Kids" app before…- Bringing your drawings to lifeAmong the many toys and games inside their kits, children will find a postcard to colour in with an exclusive new game. On one side, there's an aircraft flying over a landscape to colour in, and on the other side, a download link to an original Kids app. By downloading the "Air France Kids"* app…FOR KIDS TRAVELLING ALONE As soon as they arrive at the airport, Kids Solo are welcomed by Air France agents and remain under the responsibility and constant supervision of airline staff until their arrival at their destination. During the flight, children receive as much, if not more attention from the flight attendants…- Tracking their trip in real time and a photo to show they've arrived!To give parents peace of mind and simplify their child's journey, Air France has developed a tailor-made service on its "Air France" app. On their tablet or smartphone, parents can book tickets for young passengers, access and modify their reservations and also monitor their child's trip in real…- A new dedicated connections areaAt Paris-Charles de Gaulle, terminal 2EL, the company welcomes all children travelling alone with a connecting flight of more than two and a half hours in a new connected and fun place entirely dedicated to them. Under the supervision of Air France agents, several different areas allow them to…- Certificates for special occasions To celebrate a child's first trip or for their birthday, the crew members will give them a special certificate for an unforgettable souvenir of their trip.- All their favourite magazines on “Air France Play”With "Air France Play", the company's digital kiosk, kids can download free content adapted to their age and language. 8 magazines in French, English, German and Spanish are available 30 hours before the flight.AND FOR BABIES?- A new infants' comfort kitA new comfort kit is available for families travelling with young babies on all long-haul flights in the La Première, Business and Premium Economy cabins. It contains a bib, a cuddly toy, a spoon, a diaper, as well as wipes and a Nivea Baby moisturizing cream.- To dry those tearsLosing your teddy when you travel is unimaginable. Air France knows this and has published the My Teddy tag, available at the check-in counter. Attached to the teddy with a rubber band, it contains the young traveller's contact details and flight number. If teddy gets lost or forgotten at the…- For the youngest taste budsFor all infants from 6 to 24 months, Air France offers a special meal tray with a small jar of savoury food, a jar of dessert, milk and finger biscuits. The savoury and dessert jars are organic, for optimum well-being. This meal tray must be ordered by the parents at the latest 24 hours before…

Air France unveils its new premium economy comfort kits

Image © Air France Since January 2018, Air France has been offering its Premium Economy customers brand new comfort kits on board long-haul flights. For this new collection, the company is offering a choice of two models in yellow gold and orange. This new comfort kit also stands out for its…

A new style of comfort kit in the business cabin!

From January to July 2018, Air France is creating a limited series of comfort kits available on board long-haul flights in the Business cabins. This new design, which is both functional and chic, has unique touches and contains Clarins® comfort products to take home after the trip. With its…AIR FRANCE IS COMMITTED TO SUSTAINABLE DEVELOPMENTAs part of a biodegradable production approach, some accessories are made from corn starch, such as: - The toothbrush - The comb - The shoehornCLARINS® ACCOMPANIES AIR FRANCE BUSINESS CUSTOMERSClarins® accompanies the Company's business customers at every stage of their trip. When they arrive at the airport, they enjoy free access to Clarins® treatment areas in the Air France Business lounges*. During their trip in the Business cabin, in addition to the moisturizing cream and the Clarins…

Air France presents Louis, its intelligent chat bot

On Monday 27 November, Air France organized its digital rendezvous, #AFDigidays, to present its latest innovations and officially launch its first chat robot, chat bot Louis, dedicated to answering customers’ questions relating to baggage. Baggage issues are the second most frequent topic when…

Welcome on board the new Air France ticket offices

Air France is redesigning its downtown ticket offices and has chosen Nantes to launch its new concept. With a new design, virtual reality experience and new organization of space, the new Air France ticket office puts the customer at the heart of an immersive experience in the company's brand…Redesigned spaces to cultivate the caring attitudeThe new Air France ticket offices have redesigned spaces and a new functional and thematic organization: a chic, face-to-face sales area and a flexible alcove sales area; a Design by Air France area placing the brand universe at the heart of the travel experience, where unique Air France products…A balance between digital services and human presence at the heart of the conceptAir France is placing digital services at the heart of this new ticket office concept, with several different services to ensure the quality of the customer experience: making online appointments via a dedicated app with an expert travel advisor; self-service desks with digital tablets; a virtual…

Travel from Rennes to the French West Indies with TGV AIR

Starting 6 March 2018, Air France customers travelling from Rennes to the French West Indies* or the Indian Ocean* will be able to reach Paris-Orly airport more easily thanks to a combined “rail + air”” offer in partnership with TGV AIR via Massy TGV train station.A VIP transfer to and from the airportAir France has teamed up with the company Alpha Taxis to provide passengers a free transfer by Premium vehicle to and from Massy TGV station and Orly airport. Whatever their travel class, and irrespective of whether they’re traveling alone or with their family, customers will be welcomed by a…Peace of mind with personalized assistance throughout the tripAt the TGV AIR counter in Rennes station, the customer must check in no later than 20 minutes before the train’s departure with their plane ticket and identity card. The TGV AIR team will take care of their check-in formalities for their reserved flight and give them their train ticket along with…Benefits for Flying Blue customersThe new TGV AIR/Air France offer not only allows passengers travelling from Rennes to take advantage of a single ticket to their final destination but also to earn Flying Blue Miles both on the Rennes station/Massy TGV station leg of the trip and on their Air France flight. * Fort-de-France (…